Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Great features
on January 1, 2026
Posted by: Mimi1525
[This review was collected as part of a promotion.] Love this refrigerator. Sleek and easy to clean up spills
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and Digital displays
on December 31, 2025
Posted by: Crew Crew4
[This review was collected as part of a promotion.] I received my fridge as a Christmas and birthday gift. I love the room it has.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noisy refrigerator
on December 30, 2025
Posted by: None
[This review was collected as part of a promotion.] This is the worst refrigerator I have ever owned. It is very noisy. I have a noisy washing machine but it is in my laundry room and I can always close the door. Unfortunately, with a noisy refrigerator you hear it all the time. It is constantly making sounds!!
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 892014
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 892014
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Caution Advised.
on December 30, 2025
Posted by: Fonz
from Palm Desert CA
[This review was collected as part of a promotion.] I had two of these fridges in the span of one month. Both fridges froze food and drinks in the back rear corner of the upper shelf and to some degree on the next two shelves below. This was at the manufacturer's pre-set temperature on 37
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good value w/minor nuances
on December 30, 2025
Posted by: Great Grandpa Larry
[This review was collected as part of a promotion.] Mostly perfect. Freezer door auto close feature works with noise (bang, or click) that is annoying but works.
One door shelf is bigger than the others. Not sure where it should be used.
One door shelf is bigger than the others. Not sure where it should be used.
Doors hold magnets perfectly and with multiple Great Grandkids that is important.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Greate features
on December 28, 2025
Posted by: SGILLBANKS
[This review was collected as part of a promotion.] Very nice fridge, like the compartments and spaces. The only issue is that the water dispenser is not cold, and needs to run a cup before having cold water. Also, it won't pour smoothly.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features Plus a lot of room
on December 27, 2025
Posted by: nqbush13
[This review was collected as part of a promotion.] I love this refrigerator. It has just the features I was looking for. The shelves go all the way up to the sides, it has 3 drawers, the water filter is in the refrigerator rather than on the outside at floor level - much easier to change the filter. I love that it has an open shelf on the door at the top, unlike many refrigerators that have a compartment you have to raise a door to open. Also, the ice maker is on the door rather than taking up room where a shelf could be. It also has a feature that lets you set the amount of water you want to add to your specific container, and it will stop filling when it's full.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool side by side
on December 27, 2025
Posted by: James
from Florida
[This review was collected as part of a promotion.] We like the interior size, the ice maker, water dispenses cold, LED interior lights, and ease in keeping the exterior clean. The motor sounds somewhat louder than our previous Whirlpool refrigerator. and the bottom refrigerator drawer is difficult to remove because the door open position is slightly less than the expected 90 degrees.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com