Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
1
Poor Icemaker
on August 2, 2026
Posted by: ps1006
[This review was collected as part of a promotion.] Since I have received this particular refrigerator, I am not very pleased with the icemaker function. I am having Bucket from the inside for it to dispense ice and I have had Jetson’s come out look at it and they say that there is an air leak somewhere they cannot find it and they replaced two parts on it, and I was told that they were going to replace the whole door now to solve the problem, but I’m having to have another service call just for that to happen so I’m not very happy with the inconvenience of a refrigerator that’s supposed to be so more high-tech technology and having so much problems with an icemaker when I had my other whirlpool for 12 years and had one problem in the 12 years with it so I’m not happy
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
We sincerely appreciate you reaching out to share your experience with us. We are truly sorry to hear about the frustration your Whirlpool® Refrigerator has caused; please know that this is not the experience we want for our customers. We value your loyalty and would appreciate the opportunity to look into this further and provide the support you deserve. Please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423419.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423419.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too Loud and Ice Maker Failed within a month
on August 2, 2026
Posted by: JKJK71
[This review was collected as part of a promotion.] Really disappointed in this fridge. Very loud and the ice maker stopped making ice about a month into ownership.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 5, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423160.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24423160.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Style
on August 2, 2026
Posted by: BJB1221
[This review was collected as part of a promotion.] The refrigerator is nice looking and works well. I particularly like the depth of the unit as I can find things easily. The ice maker works well as does the water dispenser.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice maker doesn’t work
on August 2, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Ice dispenser has not worked since we got this fridge. Door has been replaced twice, new ice bin, and still not functioning.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator ice dispenser. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24452710.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24452710.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Large Interior
on August 2, 2026
Posted by: Lcpc
[This review was collected as part of a promotion.] I love this refrigerator, and it be had plenty in my lifetime. This one has so much exterior room for all your items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Ice Maker
on July 31, 2026
Posted by: bubbacat
[This review was collected as part of a promotion.] Good water/ice dispenser. Very limited shelf spacing and drawer options. Door shelves don't fit into the top slot.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 30, 2026
Posted by: 1kartmom
[This review was collected as part of a promotion.] The refrigerator is good overall but the ice dispenser never worked from day 1. Now have to wait 8-12 weeks for a replacement door. Disappointed that the entire refrigerator was not replaced immediately under manufacturer warranty since it never worked in the first place.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worth the Investment
on July 27, 2026
Posted by: EdNH
[This review was collected as part of a promotion.] Since purchasing the unit in April, it has worked as expected. Lots of freezer storage and the unit makes ice fast. Lots of side door storage in the fridge section. Normal operation can be a little loud at times but overall, it is a good buy for the price we paid.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com