Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
Side by side Refrigerator
on January 6, 2026
Posted by: CB Brady
[This review was collected as part of a promotion.] I bought this a couple weeks ago, but it is making a funny sound. I had the exact refrigerator previously and it did not make this sound. The last one only made it 10 years, I hope this one does better. I have always been a Whirlpool guy.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Getting used to it
on January 5, 2026
Posted by: Jones21
[This review was collected as part of a promotion.] Still getting used to this new side by side. So far, I would say I'm not thrilled with the ice maker or the water dispenser. This one seems to be a bit noisier than my old one on the whole.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice side by side.
on January 4, 2026
Posted by: John Rsc
[This review was collected as part of a promotion.] We have had this appliance for a whole week and are enjoying the fact that it makes ice and keeps items in the freezer nice and frozen, solid. Would have given it five stars if shelves in fridge section could be adjusted to more spacing. Fixed spacing just don’t fit the things we keep cool. Other than that little problem, it appears to be a well designed unit. The controls are straightforward and the finish is great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
This refrigerator is perfect for us.
on January 4, 2026
Posted by: Sparky
[This review was collected as part of a promotion.] Excellent appliance, really. Installation went as expected. Ice make is a little loud when discharging ice, but cube size is perfect. I would purchase again.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool stands by their warranty promise.
on January 3, 2026
Posted by: JoeJ
from San Antonio, Texas
[This review was collected as part of a promotion.] My refrigerator is a warranty replacement for my original purchase made in early 2025. The replacement was needed because the icemaker did not dispense properly. After 5 visits by Whirlpool trained technicians, Whirlpool decided to replace the refrigerator.
The replacement is working very well and the icemaker dispenses as designed. I am now pleased with the purchase.
The replacement is working very well and the icemaker dispenses as designed. I am now pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
We love the refrigerator great product
on January 3, 2026
Posted by: Mommaspiers
from Benton, KS
[This review was collected as part of a promotion.] All in all, we’d like the new refrigerator for the same size refrigerator. It seems to have a lot more room on the inside. One addition I think you should look into is adding one more door shelf. We purchased one online and still have tons of room to get items out. We like the three drawer system, the deli drawer, vegetable drawer and fruit drawer. The shelves are very wide and deep to accommodate many items on the downside the fresh flow air system did not come with a filter. This was not a floor model. This came directly from the warehouse and was unwrapped at our house And also the screws that attach the water and ice dispenser. We’re missing. I installed something that was just laying around the house. I would like to know the proper size of screws if possible. It would also be nice on the door like our older whirlpool refrigerator had a shelf with a liftable door to put butter and other items in Maybe you can design a shelf that has that
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Fridge for me
on January 2, 2026
Posted by: Crazyone
from Johnson City TN
[This review was collected as part of a promotion.] Had it a couple weeks and seems to work fine. The shelves in the door are nice, but it is hard to get a shelf to sit firmly in the top slots. Plus, the drawers in the fridge are a tight squeeze getting them in and out for cleaning and removing the stickers that were in the fridge when delivered.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good storage and great lighting.
on January 1, 2026
Posted by: uncledoc
from Morganton NC
[This review was collected as part of a promotion.] Bought this product about 4 weeks ago. I have been happy with it so far. If it lasts as long as my old Whirlpool side by side did I will be really happy. My old fridge is 21 years old. It still going just the ice maker quit again.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com