Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Great roomy side by side refrigerator
on February 12, 2026
Posted by: D Terry
[This review was collected as part of a promotion.] This side by side refrigerator is perfect. So much room in the fridge. And a lot of space in the freezer. Also a very nice size ice maker.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 11, 2026
Posted by: Donna47
from Iowa
[This review was collected as part of a promotion.] Love having the freezer on the side! So much easier to use
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 10, 2026
Posted by: Dalechrislit
from Michigan
[This review was collected as part of a promotion.] Absolutely love this new refrigerator. We had a terrible experience with another brand but our favorite Whirlpool
Came through again with flying colors.
Came through again with flying colors.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love This Fridge
on February 10, 2026
Posted by: Hammer
from Goose Creek SC
[This review was collected as part of a promotion.] So far (with the exception of a manufactures defect that is still waiting to be fixed) I love this refrigerator. The space in it seems to go on forever. It seems to be so much deeper than my former fridge. Plenty of room for everything plus. It was a great buy. I would have given 5 stars with the exception of the defect that needs fixed
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome features
on February 8, 2026
Posted by: Jdken808
from Hawaii
[This review was collected as part of a promotion.] Bought last week and it’s doing it’s job so far.. we love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Life dispenser not working
on February 8, 2026
Posted by: Whoops
from Richmond Va
[This review was collected as part of a promotion.] Ice maker is not dispensing ice. Have to have technician come out after owning it for a week. They will be here in 3 weeks. Wonderful start.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator ice dispenser. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914833.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914833.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on February 7, 2026
Posted by: pnjb
[This review was collected as part of a promotion.] We like the refrigerator but the water in door has never worked. Ice dispenser works great. Have already had to have warranty repair out to look at. Have only had appliance for a month and there still is no water. Disappointed.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fabulous Refrigerator!
on February 7, 2026
Posted by: Billie&John
[This review was collected as part of a promotion.] Has more room than last refrigerator we had. More bins, shelves on door & freezer. Really like the smaller ice cubes & the quietness of the whole unit in general.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com