Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
Reliable Refrigerator
on February 15, 2026
Posted by: Joey
from Oakley, California
[This review was collected as part of a promotion.] I recently purchased the Whirlpool 36-inch Standard Depth Side-by-Side Refrigerator with the TruCool™ System, and overall it’s shaping up to be a solid appliance with just a few hiccups worth noting.
The unit arrived with a couple of dents on the side, which was disappointing but kept it. I also noticed that the display panel feels a bit loose at the bottom corners. At first, I thought it was a defect, but after checking the floor model at the store, it appears to be part of the design rather than a one-off problem.
Aside from those cosmetic concerns, the refrigerator performs well. The TruCool™ System keeps temperatures consistent, and the layout inside is practical and easy to organize. It runs quietly, looks sleek in the kitchen, and so far has handled daily use without any issues.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
works great so far
on February 15, 2026
Posted by: Bill
from Green River, Wy
[This review was collected as part of a promotion.] My LG refridgerator went out and I needed a new one. So we decided to go with a Whirpool, the last two were a Samsung and the LG and the repair man told us to stay away for those and go to another brand and he also recommended that we stay away from a bottom freezer because of the amount of fans and motors and that wa why we went to a Whirpool and have been extremely happy with it. Hopefully down the road we will continueally be happy with it. Seems to have a little less room but there are just the two of us and we can adjust to that. We are so haqppy with out new fridge and can only hope it last a long long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great lighting
on February 14, 2026
Posted by: Beloved
from NC
[This review was collected as part of a promotion.] We have had this about a month and so far all is well. I like the lighting placement.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 13, 2026
Posted by: Sarah
[This review was collected as part of a promotion.] Overall very happy with my new refrigerator, but I'm unable to pull the drawers out all the way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my whirlpool
on February 13, 2026
Posted by: Dawn
from Florida
[This review was collected as part of a promotion.] LOVE IT.. Roomy, well Lit . Whirlpool is the best.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
side by side
on February 13, 2026
Posted by: patty
from murrieta ca
[This review was collected as part of a promotion.] i bought this about a month ago and i'm very pleased. i really like the side by side!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Icemaker issues
on February 13, 2026
Posted by: Ukfan100
from Ohio
[This review was collected as part of a promotion.] Works as expected except for the icemaker. Gets clogged up frequently and you have to open the door and tap on it to break the ice free.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 12, 2026
Posted by: b.a davis
[This review was collected as part of a promotion.] not happy with how it is built very poor quality... i owned refrigerator ksc24c8eyb02.hr20303503. went out, bought your new model. i own dishwasher, kude6ofxbld s# f22901094..still working. i own range, kess907sbl06, still working. i own compactor, kucso3ctbl2 s#u23103250 still working.i own microwave oven.
model khhc2090sbl-2 s# tr13410229.not working. i own refrigerator, ed25dqxaboo s#sb5o2o337.not working
i have spent a lot of money. most the product very good. wicrowave should have lasted longer.
model khhc2090sbl-2 s# tr13410229.not working. i own refrigerator, ed25dqxaboo s#sb5o2o337.not working
i have spent a lot of money. most the product very good. wicrowave should have lasted longer.
Written by a customer while visiting whirlpool.com