Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
1
REALLY Bad Temperature Control
on June 24, 2025
Posted by: BillR
from Kansas city, MO
[This review was collected as part of a promotion.] Temperatures in both the freezer and fridge range as much as 20 degrees off of set point. Even overnight when neither side has been opened for 8 to 12 hours. This was less than 2 weeks after purchase. Warranty support was dispatched and only spent 10 to 15 minutes looking before leaving saying that the temperature fluctuations were due to a possible "clogged " air filter and also some of the food in the fridge was too close to the back wall.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742812.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
learning what's safe to put in the door, without f
on June 24, 2025
Posted by: Gary
[This review was collected as part of a promotion.] Only a few weeks in. Some concern about the loudness (of the motor?) after we've opened the doors several times.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on June 24, 2025
Posted by: David66
[This review was collected as part of a promotion.] I like the refrigerator, but I wish it had a covered butter tray and I wish the water was colder when dispensed.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs improvement
on June 25, 2025
Posted by: Sydney
[This review was collected as part of a promotion.] Everything is good. Wished the refrigerator side was wider for more room and the drawers had humidity control.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features & trusted brand
on June 27, 2025
Posted by: Nanachar
[This review was collected as part of a promotion.] We bought this a month ago bc our fridge very much like this one quit working after 9 years. This style fits into the space in our kitchen. We are pleased with the depth, lighting and interior space. We especially like the three drawers…deli, veggies, and fruits. Whirlpool is a brand we purchase because of its dependability.
Written by a customer while visiting whirlpool.com
Customer Rating
5
designed to meet my needs
on June 28, 2025
Posted by: sjd1
[This review was collected as part of a promotion.] I absolutely love this refrigerator. The quality, the design and the overlook of this refrigerator is exactly what I was looking for.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy shelf design
on June 28, 2025
Posted by: Brenda m
[This review was collected as part of a promotion.] I've used this refrigerator for about a month and I'm pleased so far. It makes a funny growling noise when the compressor is on but it's easy to ignore.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Side by Side Refidgerator
on June 29, 2025
Posted by: Junepot83
from Kentucky USA
[This review was collected as part of a promotion.] I love our new refrigerator! We just moved into a new house with appliances from Samsung. The house we built and sold had Whirlpool. We just couldn't handle the freezer on the bottom on the Samsung So, we purchased our reliable Whirlpool and we couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com