Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
3
Meh!
on February 25, 2026
Posted by: hawaii808
[This review was collected as part of a promotion.] Refrigerator was fine, at first. The only starting problem was the user manual was not very easy to use and find specific information. After less than a month the water dispenser turned itself on and wouldn't stop unless I locked the panel. Everything else is fine for the appliance. Now the problem is getting someone to take a look at it. Called Whirlpool and made an appointment for 2/25 between 8:00 and 12:00. No one showed. Called the number for the service and was told the service number I got was never received. No one was assigned. They will be doing a video call tomorrow and we will see how well that goes.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice dispenser issues
on February 25, 2026
Posted by: Gale
[This review was collected as part of a promotion.] I bought this a week ago and from the start had issues with the ice maker dispenser not being strong enough to churn the ice down the chute to the glass. Have to manually turn it to free it from getting stuck around the ice cubes. Have to call the warranty. Otherwise nice product.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective Unit
on February 24, 2026
Posted by: Ahey11
[This review was collected as part of a promotion.] This freezer was not producing ice after 96 hours and found to be leaking internally and all over my wood floors.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice maker in your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925466.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925466.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Leaves a number of things to be desired
on February 24, 2026
Posted by: David357
from New Hampshire
[This review was collected as part of a promotion.] It's a noisey refrigerator, the fans & compressor, the water
dispenser solenoid valve and the ice dispenser mechanism.
The ice cubes are too small. And at least one slide out shelf would
have been nice. Shame on me for buying a unit that was not on display
on the Showroom floor.
dispenser solenoid valve and the ice dispenser mechanism.
The ice cubes are too small. And at least one slide out shelf would
have been nice. Shame on me for buying a unit that was not on display
on the Showroom floor.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very roomy
on February 23, 2026
Posted by: Naner
from Kissimmee, FL
[This review was collected as part of a promotion.] My refrigerator quit suddenly and I didn't have time to shop around or research products. I am very pleased with this refrigerator. It has plenty of space and the shelving fits my needs. It looks good and is fingerprint free, so easy to keep clean! It can be a little noisy when it runs. (makes a buzzing noise) Overall I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It's much quieter than my old one. So far, so good
on February 23, 2026
Posted by: Anita
from Dallas, Texas
[This review was collected as part of a promotion.] I bought a couple of weeks ago. I'm happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge
on February 22, 2026
Posted by: Rodeo_96915
from Waco, TX
[This review was collected as part of a promotion.] I bought this about 3 weeks ago and I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Owner's Manual not helpful - need help
on February 21, 2026
Posted by: CTR52
from Salem NH
[This review was collected as part of a promotion.] Owner's manual doesn't include directions to use electronic display panel, specifically the measured fill. The quick start enclosure provides some very basic instructions, but they don't synch with how my refrigerator is working, and it says to refer to the owner's manual for more detailed information! Directions included in owner's manual are primarily about installation and setup but not helpful for end user for everyday use and questions. Online manual is same as what we received, doesn't contain more helpful instructions for everyday use.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com