Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
The "Boss" loves it.
on March 2, 2026
Posted by: Special Ed
[This review was collected as part of a promotion.] Not perfect, but very nice and much better than the junk made by Samsung. The lighting inside is amazing. The two bottom drawers should be a little more sturdy. I would buy again and recommend to anyone. Most importantly, my wife loves it!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge, ice dispenser needs Improvement
on March 2, 2026
Posted by: Mike
[This review was collected as part of a promotion.] We bought this fridge about a month ago and absolutely love the space in both the refrigerator and freezer, as well as the lighting. The only issue we’ve experienced is with the ice dispenser—it constantly jams in both the cubed and crushed settings, even when there’s only a small amount of ice in the bin.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Referigerator
on March 1, 2026
Posted by: fix it dave
[This review was collected as part of a promotion.] Nice, and we like it better than the old French Door Model we had. Controls are easy to use if you have the instructions in front of you, I do not like the fact that the ACTUAL interior temps are not displayed, only the set points. I bought a remote monitor to see what the box is doing. Its quiet and the ice maker works great.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Defective Ice dispenser
on March 1, 2026
Posted by: lswartz3346
from Hudson Falls, NY
[This review was collected as part of a promotion.] I bought this brand new and the ice dispenser does not work
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice dispenser not working on your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428h4rog
Instagram: http://spr.ly/6429h4ro9
Live Chat: http://spr.ly/6420h4roi (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928733.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6428h4rog
Instagram: http://spr.ly/6429h4ro9
Live Chat: http://spr.ly/6420h4roi (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928733.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Fridge
on March 1, 2026
Posted by: Cass J
[This review was collected as part of a promotion.] I’ve had the fridge for an almost month and am pleased thus far. I would have preferred the side body be black in color versus gray for my current color palette, the ability to adjust the humidity for the produce bin and pull out shelves for easier access to items therefore a four out of five based on functionality.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 28, 2026
Posted by: allstarcmdr
from Fort Myers , FL
[This review was collected as part of a promotion.] so far so good . only had it for week. Jury is still out .
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extremely happy!!
on February 27, 2026
Posted by: Shelly G
from Ohio
[This review was collected as part of a promotion.] Beautiful refrigerator works perfectly lots of storage in the freezer with the newly designed ice storage
on the door!!
I bought a separate Whirlpool warranty to cover what the standard warranty does not.
So far so good!!
on the door!!
I bought a separate Whirlpool warranty to cover what the standard warranty does not.
So far so good!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Spacious!
on February 26, 2026
Posted by: Huntfam
[This review was collected as part of a promotion.] I love having a side-by-side! My only complaint is the ice maker is dreadfully slow. With a family of 5, it has trouble keeping up. Otherwise, the space is perfect on both the refrigerator and freezer side.
Written by a customer while visiting whirlpool.com