Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Whirlpool side-by-side fridge
on March 4, 2026
Posted by: Penn
[This review was collected as part of a promotion.] I like that it has a greater depth. The handles are easy to keep clean.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 4, 2026
Posted by: john
from west virginia
[This review was collected as part of a promotion.] on second refrigerator. first one had to be replaced.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on March 2, 2026
Posted by: Chell
from Smyrna Tennessee
[This review was collected as part of a promotion.] Love my side by side refrigerator! Love the look of the fingerprint proof stainless steel and it has plenty of room for my groceries. Really appreciate the extra room in the freezer with the ice maker and ice bucket in the door so I have more storage space for food. Just love it! So happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noticeable humming noise and buckled left wall
on March 2, 2026
Posted by: jingman
[This review was collected as part of a promotion.] long lead time: One and half month
humming noise developed after 4 days usage
left-side outer wall buckled
Poor service: Platinum service company (Whirlpool authorized service) failed to provide 20 [min] prior to arrival call, even was confirmed by their own text message and blame customer for not waiting for 4 hours
My 30 year old Amana is much quieter is much better than brand new Whirlpool
humming noise developed after 4 days usage
left-side outer wall buckled
Poor service: Platinum service company (Whirlpool authorized service) failed to provide 20 [min] prior to arrival call, even was confirmed by their own text message and blame customer for not waiting for 4 hours
My 30 year old Amana is much quieter is much better than brand new Whirlpool
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929329.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929329.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on March 2, 2026
Posted by: JC2026
from Oklahoma
[This review was collected as part of a promotion.] I bought 3 weeks ago and already need service. In door ice and water dispenser not working. It’s noisy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6422h4YiY
Instagram: http://spr.ly/6423h4Yil
Live Chat: http://spr.ly/6424h4Yim (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929302.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6422h4YiY
Instagram: http://spr.ly/6423h4Yil
Live Chat: http://spr.ly/6424h4Yim (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929302.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome Refrigerator
on March 2, 2026
Posted by: Cathy
from Elverta, California
[This review was collected as part of a promotion.] Just replaced our Whirlpool refrigerator for the new one and it is amazing. I like how much room it has, how it has multiple lights thru out it instead of just on top I like the size of the ice cubes. I recommend the Whirlpool sized by side 28 cu ft.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent purchase!
on March 2, 2026
Posted by: mary13
from Texas
[This review was collected as part of a promotion.] I've only had the refrigerator for a short time, but so far I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge this time, first was a dud.
on March 2, 2026
Posted by: WesT
from San Diego, CA
[This review was collected as part of a promotion.] So far this has been a great refrigerator with no issues, but it’s my second one. The first one made a loud vibration noise all the time and the ice maker stopped working after a week and a half - the line was not frozen and none of the trouble shooting steps worked. The store replaced it and this time we have been very happy, great space, good ice production, and reasonably quiet. I also like the stainless finish, resists fingerprints much better than our previous LG. The small ice maker gives you much more space in the freezer than models with the huge drawer type. This time I did buy the extended warranty should it have issues later.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com