Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
3
Ice maker is nice
on February 12, 2026
Posted by: Just me
from SAN ANTONIO TX
[This review was collected as part of a promotion.] Really too small, ok for 1 person but 2 people that eat different things too small. Also black is really not stainless and it gets dirty easily. Too late to change it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool refrigerators
on February 11, 2026
Posted by: Refrigerator
from garden grove, California
[This review was collected as part of a promotion.] Whirlpool makes the best refrigerators, can't go wrong with a whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great price point
on February 10, 2026
Posted by: Lorenz6653
[This review was collected as part of a promotion.] We purchased the Whirlpool since it was the only one that came in black and was counter depth also it was an affordable price point. The only drawback that we've noticed is that it is kind of noisy when running.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 10, 2026
Posted by: Whirly
from CT
[This review was collected as part of a promotion.] My old GE refrigerator gave out after 25 years and I needed to replace it. I hope this one is also good for 25 years.
At this point, I do have one complaint. The refrigerator came with only 3 shelves although it had spacers for 4. I had to go to a glass shop to buy a tempered glass that was cut to the appropriate size.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Performs Well
on February 10, 2026
Posted by: Reviewer
from United States
[This review was collected as part of a promotion.] Overall, this is a good-looking refrigerator which stays at the correct temperature (both freezer and refrigerator). Setting the temperature is easier than previous units that I've had - you can set an actual number (instead of higher or lower) via a digital pad on the front. That said, it's a really complicated device - I kind of miss the simple older type. This one comes with a water dispenser and ice maker which I cannot use since there's no water pipe behind the refrigerator, but, almost all refrigerators have those now. If it was hooked up to water, the set-up would have been very, very complicated (in my opinion). The Owner's Manual doesn't have the detailed operating instructions that might be expected; instead, things like setting the temperature are all in a 1-page "Quick Start Guide." The owner's manual has a lot about removing the doors, leveling, ice maker, water filter, connecting the water supply, etc. The interior of the refrigerator came with lots and lots and LOTS of tape and plastic and Styrofoam which took a long time to remove. The doors had plastic wrap on them and it was difficult to get the small bits off the edges - they had installed edges over the wrap. Thankfully, I was able to remove the door handles to get the plastic wrap out from under those. Aside from those inconveniences, I'm satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very spacious and bright but too loud operating!
on February 9, 2026
Posted by: Twig
[This review was collected as part of a promotion.] This is the loudest fridge I’ve ever owned, bought to replace a 15yr old side by side whirlpool and it’s twice as loud. Looks great and has plenty of storage for being true counter depth but it’s just so loud when the compressor kicks on im not sure I can take it
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915408.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915408.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice dispenser area
on February 9, 2026
Posted by: Middleton Meadows
from Lower Michigan
[This review was collected as part of a promotion.] Great fridge but..
light does not stay on where the ice/ water are dispensed. Turns in if used or door opened. Previous fridge did and it was nice when using in the dark
Area where ice/ water is dispensed is smaller in height so only a few “ yeti-style” mugs fit. Previous fridge was taller in this opening.
light does not stay on where the ice/ water are dispensed. Turns in if used or door opened. Previous fridge did and it was nice when using in the dark
Area where ice/ water is dispensed is smaller in height so only a few “ yeti-style” mugs fit. Previous fridge was taller in this opening.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice maker and water dispenser is a plus
on February 8, 2026
Posted by: mace
from South San Francisco, Ca
[This review was collected as part of a promotion.] I’m happy about this refrigerator. I wish that it had a hanging egg tray.
Written by a customer while visiting whirlpool.com