Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
on February 24, 2026
Posted by: Rick
[This review was collected as part of a promotion.] Very happy with performance to date. Quiet, roomy and efficient.
Written by a customer while visiting whirlpool.com
Customer Rating
3
look elsewhere
on February 23, 2026
Posted by: chet
[This review was collected as part of a promotion.] compressor is noisy. short one fridge door bin, small storage space on fridfe side for overall dimensions.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 23, 2026
Posted by: Dickw54
from Otange city Fla.
[This review was collected as part of a promotion.] I bought th same model; in 2020, (included with new home built). It stopped cooling while on vacation. The house stunk and everything was a mess, nothing salvagable. I wasnt happy but bought one of these again. Im not sure if I happy. It is very noisy and irratating to the point that others have noticed it,
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
ample room for a side by side
on February 22, 2026
Posted by: Beth66
[This review was collected as part of a promotion.] Happy with my purchase. roomy side door storage; miss temperature control for the drawers
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 20, 2026
Posted by: Biglash
from South Holland, Ill
[This review was collected as part of a promotion.] Very happy with this product my last one lasted 18 years so I stuck with the same brand.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Everything works great except for that
on February 19, 2026
Posted by: Mike
from Glendora ca
[This review was collected as part of a promotion.] I like the refrigerator but I didn’t receive food fresh filter for the refrigerator
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet
on February 18, 2026
Posted by: RABv
from Indiana
[This review was collected as part of a promotion.] Was concerned form comments left about the refrigerator being very noisy, this is not the case. It looks really good and we can hear the ice being cycled when storage bin is empty.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far great fridge. Freezer is small but workable
on February 17, 2026
Posted by: oldw
[This review was collected as part of a promotion.] Downsized to my retirement house so chose a counter depth fridge. Works well, controls are intuitive, the internal LED lighting is great. Only thing I ended up not liking is that the internal ice maker/water and ice bucket take up a lot of freezer space. I probably notice it more as I had a larger side by side plus a stand up freezer at the old house. Easily made adjustments and it's doing the job.
Written by a customer while visiting whirlpool.com