Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
1
Crap box that has broken and missing parts!
on November 7, 2026
Posted by: Crapbox Frig
Dont buy this crap box refrigerator. It has parts broken and falliing off out of the box. The cheap plastic shelfs have support tabs that break off. I had two shelfs like that right out of the box. The front control panel is loose and flops around. The front plastic bottom grill is falling off and crocked. The plastic protective covering on the doors is nice, but it's captured under the trim so when you pull off the plastic, you can not get the edges. So you are stuck with pieces of plastic that are forever going to be stuck and impossible to trim. So if you are looking for a crapy frig that cost 2k+, this is your unit!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Working well so far!
on October 27, 2026
Posted by: Whirlpool customer review
[This review was collected as part of a promotion.] Seems to keep food cold in refrigerator and freezes food in freezer well. Functionality is a 5 star rating.
The glass shelves feel thinner and less robust when compared to the Fridgidaire refrigerator it replaced. Also, the storage bins in the refrigerator door are very basic compared to the Fridgidaire it replaced. Also cannot adjust how far the doorss swing open which is generally a standard feature on other manufacturers. For those reasons, I gave it a 4 star rating.
The glass shelves feel thinner and less robust when compared to the Fridgidaire refrigerator it replaced. Also, the storage bins in the refrigerator door are very basic compared to the Fridgidaire it replaced. Also cannot adjust how far the doorss swing open which is generally a standard feature on other manufacturers. For those reasons, I gave it a 4 star rating.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Refrigerator
on October 24, 2026
Posted by: MarieV
[This review was collected as part of a promotion.] My first side by side refrigerator. I really like it. My only comment would be that it is louder than my previous refrigerator. I’ll get used to it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall very pleased!
on October 20, 2026
Posted by: Tarts
[This review was collected as part of a promotion.] Very happy with this refrigerator, looks good, plenty of space and is quiet. Only reason I gave it a 4 star rating is because the ice maker was leaking at the base of the freezer door. Whirlpool addressed the problem quickly and replaced the door. Works perfectly now!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
fridge
on October 17, 2026
Posted by: new Whirly
[This review was collected as part of a promotion.] Looks good, Fits in my required space. Temperature consistent. Ice maker working.
Drawers and shelves a little flimsy but do their job.
Drawers and shelves a little flimsy but do their job.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
great buy for the price, like the colofingerprint,
on October 15, 2026
Posted by: Iceland
[This review was collected as part of a promotion.] Love my new refrigerator/freezer because its easy to use with ice and water on outside
Written by a customer while visiting whirlpool.com
Customer Rating
4
Missing ice shoot
on October 15, 2026
Posted by: LB ice
[This review was collected as part of a promotion.] Everything is okay except there should be a shoot for the ice as when you hold up a glass to fill it the ice flies everywhere.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good frig for a small family.
on September 13, 2026
Posted by: Dinges
[This review was collected as part of a promotion.] I really like this refrigerator. Ice maker is great. Inside the shelves are easy to access, bins are very handy and the shelves on the door can store multiple items. Also the finish on the outside of the refrigerator is very nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com