Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
1
what is happening
on August 4, 2026
Posted by: Was a long time buyer
14 months old and these bumps are showing up on the freezer door just under the water/ice dispenser. Being told warranty is 12 months. I've bought Whirlpool products for forever. Guess that changes now. Got this response to my rating. Then contacted them as directed only to be given the run around and told that as with any manufactured product there can be defects and we don't stand behind our product to fix those defects if they are outside the warranty (30 days on aesthetics, 1 year on functional) WHAT? I guess the post was just for show for people to read so they will think Whirlpool is trying to make things right. WRONG
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We are so truly sorry to hear about the trouble you've had with the bumps appearing on your Whirlpool® Refrigerator door. We understand how disappointing it is when a product doesn't meet your expectations, and we want you to know we are here to support you. Your experience matters deeply to us, and we would love the opportunity to look into this further and make things right. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you message us on Facebook or Instagram, please include your contact details and mention Case # 24348020 so we can jump right in to help.
We genuinely look forward to connecting with you and helping you resolve this.
Warmly,
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you message us on Facebook or Instagram, please include your contact details and mention Case # 24348020 so we can jump right in to help.
We genuinely look forward to connecting with you and helping you resolve this.
Warmly,
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not my greatest purchase
on August 3, 2026
Posted by: KenFred
This is a very nice looking unit. It has less room inside that I anticipated. The ice maker in the door seems like a good idea but I dont think the ice is kept as cold in the door compared to more in the back of the freezer like normal ice makers. The ice tends to meld into a big chunk as its dispensed into a glass. The shelves are a disappointment. Very cheap and non-adjustable. For the price of this model I expected more.
Written by a customer while visiting whirlpool.com
Customer Rating
3
better look BUT...
on August 2, 2026
Posted by: iNHuynh
[This review was collected as part of a promotion.] nicer design - a flaw when placing food on the 'regular' side, next the the wall of the freezer side, the food is FROZEN!!! - please correct this.
Written by a customer while visiting whirlpool.com
Customer Rating
3
water tubing
on August 2, 2026
Posted by: water tubing
[This review was collected as part of a promotion.] The coiled up water tubing inside the refrigerator keeps the bottom drawing from closing all the way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value
on August 2, 2026
Posted by: SbgFL
[This review was collected as part of a promotion.] Ample amount of room. Better use of space than our old refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
It works
on August 2, 2026
Posted by: looneybarbi
[This review was collected as part of a promotion.] Refrigerator serves its purpose. It's a good product.
Being confined to a wheelchair it's still very difficult for me to access
my fridge. I get stuck trying to reach the shelves.
Being confined to a wheelchair it's still very difficult for me to access
my fridge. I get stuck trying to reach the shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance
on July 29, 2026
Posted by: TM2026
[This review was collected as part of a promotion.] So far we love the refrigerator it’s a great fit for our needs! It’s quiet and works great! I would definitely recommend it for anyone who is interested in getting a new refrigerator!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed in this refrigerator freezer
on July 28, 2026
Posted by: Katze7601
[This review was collected as part of a promotion.] There is no way to change temperature in freezer and fridge. The refrigerator freezes my eggs, produce and anything that sits close to the side wall next to the freezer. I am very unhappy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator freezing items in the refrigerator section. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid-setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24373277.
We’re looking forward to hearing from you.
Jacob W.
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid-setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24373277.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com