Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
on March 5, 2026
Posted by: Mike
from Charleston SC
[This review was collected as part of a promotion.] Like the efficiency of the "Counter Depth" model; Have a small condo. Like the way the icemaker works... better than past refrigerators over the years. However, easy to bump into the touch screen and get a choice underway that I don't want. Suggest that the Quick Start guide have in a prominent place how to back out of a choice you accidentally made
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice looking with all necessary features.
on March 4, 2026
Posted by: DaveT
from Austin, Texas
[This review was collected as part of a promotion.] Perfect fit for a smaller space replacing a 20 year old Frigidaire. Seems more efficient so far and enjoying the smaller cubed ice. Ice maker works well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 4, 2026
Posted by: None
[This review was collected as part of a promotion.] Bought this a month ago, very happy with it except a little noisy.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Does everything I need and is good looking
on March 2, 2026
Posted by: Nancy
(This review was collected as part of a promotion.) It’s a good fridge. Simple to use efficient and does the job.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Refrigerator
on March 1, 2026
Posted by: Mimi
[This review was collected as part of a promotion.] Nice refrigerator. The only thing items on the top shelf left side have a tendency to freeze.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on February 27, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] Works great! Love it! Really like Whirlpool. Bought this one to repkace the old one which had worked for 27 years!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy
on February 24, 2026
Posted by: sms1
[This review was collected as part of a promotion.] The refrigerator is good except it is noisy. I continually hear it running.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Totally dissatisfied
on February 24, 2026
Posted by: Fed up
[This review was collected as part of a promotion.] The doors are not aligned. The refrigerator moves every time I open the door. Every time I open the freezer door it makes a sound as if it is hitting something. Whirlpool will not correct this problem without charging me a service fee. They claim it is an installation matter. The only installation was that the people dropped off the refrigerator and put it in the spot. I have owned thus refrigerator less than a month.
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com