Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
Excellent refrigerator
on March 15, 2026
Posted by: Littleblondie
from Middletown, DE
[This review was collected as part of a promotion.] This side by side refrigerator is roomy, plenty of space for all cold food and drinks. The freezer freezes quickly and the ice maker makes perfect little ice cubes!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Redesigned Interior is Very Nice
on March 13, 2026
Posted by: dsigns92649
from Huntington Beach, CA
[This review was collected as part of a promotion.] My last Whirlpool...same model only lasted 7 1/2 yrs. I bought the same model and I like the redesigned interior, especially the freezer. It now has more room for food.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features and color
on March 11, 2026
Posted by: Whrily-bird
from Simpsonville, S.C.
[This review was collected as part of a promotion.] I bought this refrigerator several weeks ago to replace my14 year old refrigerator which was on it's last leg. I have been very please with it so far, just wish you could have provided more shelves on the doors.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
AMPLE LIGHT OTHERWISE POOR DESIGN
on March 11, 2026
Posted by: Scudlly
from Texas
[This review was collected as part of a promotion.] I appreciate the amount of light in both the freezer and refrigerator. Two design elements are poorly thought out. A counter depth refrigerator should NOT have curved, outward bowing doors as it limits the how wide you can open the doors. It is difficult to remove the drawers to clean them because the door will not open flush against the countertop. The ice maker basket design is a weak point and will be the first thing to break. Also, adjusting the temperature is not intuitive. Had I been able to see this unit in person before purchasing I would not have purchased it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
great features
on March 11, 2026
Posted by: bob62
[This review was collected as part of a promotion.] We have only had this refrigerator/freezer for 1 week, so far so good.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Refrig!!
on March 9, 2026
Posted by: Mema
from Greenville, NC
[This review was collected as part of a promotion.] I really am happy with this refrigerator. The only thing I don't like is the size of the ice cubes. They are too small!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great!
on March 6, 2026
Posted by: sPat
from Halifax NS
(This review was collected as part of a promotion.) It’s a little louder than our old one, but the water fill station is big enough for water bottles which is awesome!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features if I knew how to use them!
on March 5, 2026
Posted by: Janice
[This review was collected as part of a promotion.] As a senior citizen I just want to say that appliances are getting harder to operate. Maybe a short overview from the installer would help. They set the refrigerator temp at 36° & most of my food froze inside the refrigerator. I had to Google what the ideal temp should be and the tap here and there trying to find the right place to adjust the temp.
Written by a customer while visiting whirlpool.com