Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
3
Sizes
on March 22, 2026
Posted by: Isa's Refrigerator
from Magnolia, DE
[This review was collected as part of a promotion.] the freeze is not big enough. I look great and nice line.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Solid Fridge
on March 21, 2026
Posted by: Mindalou
from Pennsylvania
[This review was collected as part of a promotion.] We bought this to replace a high-end Samsung fridge that no one in our area could repair when it broke after less than 3 years from purchase.
The Whirlpool is an excellent and affordable choice. Excellent reviews. Both sides are very light and it’s easy to see what’s on the shelves and in the drawers.
We like the auto fill option on the water as everyone in the family carries reusable water bottles to work and school.
We like the auto fill option on the water as everyone in the family carries reusable water bottles to work and school.
Initially thought the kick-plate was missing because it doesn’t look terribly finished on the front bottom of the fridge but that’s minor.
Seems like it could come with another door shelf and another internal shelf or two but I bet we could buy those on our own.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Time Will Tell
on March 20, 2026
Posted by: Wishing and Hoping 12
from Raleigh,NC
[This review was collected as part of a promotion.] Overall we are satisfied with our new refrigerator thus far (only had 2 months). The ice maker seems to mix cube and crushed ice together. The other concern is the location and operation of the water and ice dispensing paddles ( the way they are recessed against the refrigerator makes operation difficult. We previously had a Kenmore refrigerator for 25 years and this new Whirlpool came closest to size, setup and features of our old one. I hope this refrigerator will last half as long as the old Kenmore.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 19, 2026
Posted by: Still Bill
from West Virginia
[This review was collected as part of a promotion.] I like the roominess of the side by side along with the Whirlpool reputation.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great side by side with ice and water in door
on March 17, 2026
Posted by: KM MO
from Missouri
[This review was collected as part of a promotion.] I bought this a month ago and I am extremely happy with it. It does everything I need. Really wanted a side by side instead of the freezer on the bottom. I use the ice and water in the door continuously!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
36 inch counter depth side by side refrigerator fr
on March 17, 2026
Posted by: Jonrad
from Flower Mound TX
[This review was collected as part of a promotion.] I about this about 2 months ago and I have been totally dissatisfied with it since the day I bought it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 20, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936482.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936482.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice features not on our old fridge.
on March 17, 2026
Posted by: Carolfromthehood
from Texas
[This review was collected as part of a promotion.] Went back to a side-by-side after having a bottom freezer model for ten year. I like the freezer side a lot better. I'm not crazy about the ice and water dispensers, they don't work really smoothly. Interesting feature is a Shabbat setting.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value
on March 16, 2026
Posted by: Tony888
from Irvine, Ca.
[This review was collected as part of a promotion.] While slightly louder than my previous refrigerator (Amana), it's great otherwise, and a great value.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com