Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
3
Not freezing at all
on July 7, 2026
Posted by: Kbetty
[This review was collected as part of a promotion.] The freezer will not freeze. It is constantly running and still won’t make ice after a week.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noisy refrigerator. WP is not what it used to be
on May 26, 2026
Posted by: ChrisT18
I bought this 5/5/26. It is nice looking but the darn thing humms almost all the time. Drives me crazy so I have to have music on all the time to drown out the loud humming. Service person told me this is how they are these days and there is no repair to be made. Called WP service/warranty and got passed around for 1 1/2 hours and at least 5 different departments. I finally hung up because if they are all like this why get another one? I recommend you try LG or Bosch as my friend's refrigerators are nice and quiet! Terribly disappointing and a big waste of time and money.
Response from whirlpool.comBy Branded Team, Consumer Care, May 27, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426B8XHqw . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6427B8XHqb
Instagram: http://spr.ly/6420B8XHqe
Live Chat: http://spr.ly/6422B8XHqg (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968457.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6426B8XHqw . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6427B8XHqb
Instagram: http://spr.ly/6420B8XHqe
Live Chat: http://spr.ly/6422B8XHqg (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968457.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Fridge
on April 13, 2026
Posted by: KC1234567
We bought this fridge 2 years ago. We are now on our 5th repair. Of course the first repair came one month after the first year warranty expired. I would not recommend buying unless you like spending as much as the fridge costs in repairs.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 13, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 948066.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 948066.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Nothing great about this fridge
on April 10, 2026
Posted by: Bad review for whirlpool
from California
[This review was collected as part of a promotion.] I purchased last August. Nothing but trouble. The no he doesn't stop and there is no Customer Service.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 13, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 946962.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 946962.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Counter depth side by side
on March 30, 2026
Posted by: Jules52
from sacramento ca
[This review was collected as part of a promotion.] you get adequate space but wish there was additional shelf and butter storage even if I had to purchase it. Ice maker/dispenser is really loud!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge but excessively buzzing and noisey.
on March 30, 2026
Posted by: Oopap
from Universal City, Texas
[This review was collected as part of a promotion.] Bought earlier this month and happy with the product but not happy with excessive noise.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Super excited about the interior space!
on March 22, 2026
Posted by: Ramon2025
from Colorado
[This review was collected as part of a promotion.] A lot space I sometimes forget where items are in the refrigerator and the freezer!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on March 22, 2026
Posted by: H Gal
[This review was collected as part of a promotion.] We purchased this refrigerator on an emergency basis and have incurred numerous problems since. Items are freezing in the refrigerator side despite the temperature being set at 37 degrees. The ice and water dispensers are difficult to use and the unit is very noisy. It would be impossible to press a wine glass against the lever without breaking it in your hand. The mechanism itself takes up far too much space, lowering storage by as much as 2 cu. ft. versus the competition.
.Surprisingly there is no butter compartment. This was an emergency purchase or we would have looked elsewhere.
.Surprisingly there is no butter compartment. This was an emergency purchase or we would have looked elsewhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator freezing items in the refrigerator section. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible Solutions for Refrigerator Freezing Issues:
Ice Maker: Turn off an unconnected ice maker to prevent the fresh food section from becoming too cold. (How to Check the Ice Maker)
Temperature Controls: Adjust the freezer to a warmer setting (default is 37°F for the fridge, 0°F for the freezer) and wait 24 hours between adjustments.
Air Vents: Ensure vents between the freezer and refrigerator are not blocked. Avoid placing sensitive items in the cool airflow path. (Check the Air Vents for Blockage)
Level: Verify the refrigerator is properly leveled for correct operation.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938365.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions for Refrigerator Freezing Issues:
Ice Maker: Turn off an unconnected ice maker to prevent the fresh food section from becoming too cold. (How to Check the Ice Maker)
Temperature Controls: Adjust the freezer to a warmer setting (default is 37°F for the fridge, 0°F for the freezer) and wait 24 hours between adjustments.
Air Vents: Ensure vents between the freezer and refrigerator are not blocked. Avoid placing sensitive items in the cool airflow path. (Check the Air Vents for Blockage)
Level: Verify the refrigerator is properly leveled for correct operation.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938365.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com