Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
4
on May 29, 2025
Posted by: Paul
[This review was collected as part of a promotion.] So far so good - better layout than the GE we had before
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great and affordable refrigerator
on May 25, 2025
Posted by: phuongn81_9226
[This review was collected as part of a promotion.] This refrigerator has been a great addition to our kitchen. The side-by-side door design is incredibly convenient, making it easy to organize and access both fresh and frozen items. There’s plenty of storage space in both the fridge and freezer compartments, which is perfect for a larger household. The stainless steel finish looks sleek and modern, and the door handles are comfortable and easy to open. Overall, a solid, functional, and stylish appliance.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek and Neat Petite
on May 23, 2025
Posted by: GV-80
[This review was collected as part of a promotion.] Looks very nice functions properly very sizable for my needs very satisfied
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall Good
on May 21, 2025
Posted by: Joyce
from Indio California
[This review was collected as part of a promotion.] Purchased 1 month ago. So far good. It runs a bit noisy but not distracting. I wish it had a wine shelf.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Well made and well designed fridge
on May 19, 2025
Posted by: Steve
[This review was collected as part of a promotion.] We bought this because our Samsung blew a compressor after 7 years, and the ice maker stopped working 3 years earlier. We purchased this because we'd owned 3 whirlpools and never had a problem. We also liked the design with the icemaker completely enclosed within the door vs. the chute design of the Samsung and others.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Side By Side Refrigerator
on May 15, 2025
Posted by: al22
[This review was collected as part of a promotion.] I have only had this refrigerator for 2 weeks
It is working fine and is very stylish with plenty off storage space. I have no complaints about this appliance and am pleased with my purchase at this time.
It is working fine and is very stylish with plenty off storage space. I have no complaints about this appliance and am pleased with my purchase at this time.
Written by a customer while visiting whirlpool.com
Customer Rating
2
A little disappointed.
on May 15, 2025
Posted by: BrendaS
[This review was collected as part of a promotion.] After 2 days I noticed excessive frost build-up in freezer. Cleaned the frost out but it continued build-up. Called warranty department and they setup service for me. Service technician determined the freezer door was warped and not sealing properly. A new door was ordered but will take upwards to six weeks to arrive. This refrigerator is a little more noisy than expected but I can live with it. I removed the bins in refrigerator section and found things I don't understand. Behind top bin is a flimsy plastic shield with jagged edges. Not sure what is behind it. Would be nice if the manual had pictures explaining the interior parts of the refrigerator.
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 723882
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice maker
on May 11, 2025
Posted by: KG0127
[This review was collected as part of a promotion.] this is an updated model from the one I bought 21 years ago. I am very satisfied and the dealer Daly’s Appliance helped me so much. The ice maker been and dispenser is better designed!! Everything is functioning.
Written by a customer while visiting whirlpool.com