Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
1
Horrible Product-Water/Ice Tastes Horrible.
on July 14, 2025
Posted by: scooter2u
from Delaware
[This review was collected as part of a promotion.] Water, ice dispensed from the Refrigerator tastes putrid, horrible. Has a plastic, chemical taste. Water from the sink/faucet Tastes Fine, just water from Refrigerator tastes horrible. And yes, we flushed the system dispensing at least 10 pitchers (64 oz each) of water and dumped the ice container 6 times. NEW FILTER SENT DID NOT RESOLVE. BELIEVE WATER FROM REFRIGERATOR MAY BE HARMFUL, DANGEROUS TO DRINK.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 15, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751659.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751659.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
A little disappointing...
on July 13, 2025
Posted by: mJohn
[This review was collected as part of a promotion.] We have had this a couple of weeks and continue to have issues regulating the temperature in the refrigerator side. Freezing stuff when set at 37 degrees... trying 38 now and we will see... Also, the drawers don't seem to slide very well, binding and sticking as you pull them out and push them back in.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 12, 2025
Posted by: Burt
from Denver co
[This review was collected as part of a promotion.] nice refrigerator, but a little noisy overall happy
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value!
on July 10, 2025
Posted by: Lonnie1981
[This review was collected as part of a promotion.] I love my new fridge. It has an ice maker. There’s plenty of room for what I need. I don’t want anything fancy just the basic will do.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 9, 2025
Posted by: Joanette
[This review was collected as part of a promotion.] Still fairly new, but we're happy with it. Style, function and design. So far so good.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good replacement
on July 8, 2025
Posted by: PaulaS
[This review was collected as part of a promotion.] It’s wonderful and looks great. The only issues are no covered butter dish and the water dispenser is a bit low.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size fridge!
on July 7, 2025
Posted by: bjlay
[This review was collected as part of a promotion.] Love my new fridge! Great size and runs very quietly!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too noisy.
on July 7, 2025
Posted by: Otto
from San Diego Model WRSC5536RZ, Serial No. HRE1601081
[This review was collected as part of a promotion.] Refrigerator was delivered/installed three weeks ago. It replaced one of the same model that I returned because of a high-pitched, pulsing noise from the compressor. The sound of replacement refrigerator is not as load, but the high-pitched, ringing noise is still noticeable and, frankly, it's irritating. I was looking for a product with Whirlpool quality and the features of this one, but I cannot say I'm happy.
One other thing- why no butter compartment on the inside door?
One other thing- why no butter compartment on the inside door?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748866
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748866
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com