Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
plug&go
on July 2, 2025
Posted by: Duane
from Grants Pass, Or.
[This review was collected as part of a promotion.] We've had this fridge for a month and everything is still working, HOORAH!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works, But Noisy
on July 2, 2025
Posted by: cgar
from USA
[This review was collected as part of a promotion.] As expected, refrigerator cools and freezer freezes. However, this unit makes a high-pitched whine (compressor? fan?) when it cycles on, a sound that can be heard throughout the entire house. This is especially annoying at night when the house is quiet. Also discovered a few days after delivery that there was no FreshFlow filter installed. Don't know if this was due to installer or factory neglect. Disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very nice looking inside and out but one concern.
on July 1, 2025
Posted by: Leon
[This review was collected as part of a promotion.] Very disappointed to find that the water dispenser on the door only dispenses room temperature water. Sales person never told us that. We presumed it would give ice cold water since even our almost 20 year old GE had ice cold water in its dispenser and most people we visit have cold water dispensers in their refrigerators. Also, the unit at times runs a bit loud; hum and motor running, but that's a minor problem.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice but loud
on July 1, 2025
Posted by: Listen before you buy
from California
[This review was collected as part of a promotion.] I like the design with side by side. We removed a 4 door barn door due to the frezer on the bottom and not easy to get to. This one is nice but makes too much noise. Something we can hear in the store.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not waste your money
on June 30, 2025
Posted by: sportplayer
from Gibsonia, Pa
I purchased the refrigerator and have been using it for a little over 1 month. The ice bin does takes 3 full days to fill up on its own, so I have needed to purchase ice trays to make enough ice. The water dispenser is so slow that it is useless. The frig side freezes anything in the back of the frig making the back half useless. The previous frig that I had did not have any issues making ice or dispensing water. This frig is definitely not worth the price I paid, I would recommend everyone to stay away from this frig. It is also appears to be flimsy (thin walled); that it is much louder than my last frig. Also appearance wise, the water line for the dispenser is ran inside the frig with no protective cover and fully exposed which makes the frig look very cheap and also runs the risk of breaking the water lines easily.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746280
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746280
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on June 28, 2025
Posted by: none
from Peterborough, NH
[This review was collected as part of a promotion.] lots of space, cooling controls difficult to use, wiring was not completed by the manufacturer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice side-by-side
on June 27, 2025
Posted by: Bruce
[This review was collected as part of a promotion.] Looks good next to my Whirlpool Dishwasher. Is efficient and keeps things much colder than the previous refrigerator. interior layout is good.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect!
on June 27, 2025
Posted by: Slone family
[This review was collected as part of a promotion.] This is the perfect refrigerator for our new home. Love the door icer and water dispenser.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com