Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
Great size fridge!
on July 7, 2025
Posted by: bjlay
[This review was collected as part of a promotion.] Love my new fridge! Great size and runs very quietly!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too noisy.
on July 7, 2025
Posted by: Otto
from San Diego Model WRSC5536RZ, Serial No. HRE1601081
[This review was collected as part of a promotion.] Refrigerator was delivered/installed three weeks ago. It replaced one of the same model that I returned because of a high-pitched, pulsing noise from the compressor. The sound of replacement refrigerator is not as load, but the high-pitched, ringing noise is still noticeable and, frankly, it's irritating. I was looking for a product with Whirlpool quality and the features of this one, but I cannot say I'm happy.
One other thing- why no butter compartment on the inside door?
One other thing- why no butter compartment on the inside door?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748866
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 748866
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Really like the ice maker
on July 6, 2025
Posted by: Jake
[This review was collected as part of a promotion.] I purchased this refrigerator about a month ago and it's been great so far
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on July 6, 2025
Posted by: ClifTerryCool
from Bodega Bay, CA
[This review was collected as part of a promotion.] Sp far, we are very happy with our new side-by-side. The counter depth limits the storage size by it is enough for a couple. The new LED lighting is a nice change.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Refrigerator
on July 5, 2025
Posted by: Lane395
[This review was collected as part of a promotion.] My old Whirlpool frig lasted for 20 years, so this Whirlpool model was an easy choice, have only had a couple of days, my only challenge was the water filter and how to insert it. The store walked me through process.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Actually more like 4.5 stars
on July 5, 2025
Posted by: MScar31
from Mount Wolf, Pennsylvania
[This review was collected as part of a promotion.] Quickly bought our new refrigerator in a pinch after 35 year old one failed. Size restraints limited our choices as well. Whirlpool has a reputable name & we have had success with other appliances by this manufacturer over the years. The knock in stars is related to the lack of climate controlled fruit & vegetable drawers. Do not recommend overlooking the lack of this feature! Produce MUST be used MUCH more quickly as a result. Love the appearance, counter-depth size & smaller ice cube size with this model! Integrated ice maker allows for more freezer storage, too. Lack of a covered butter shelf also disappointing. Extra spaces on door indicate one could be provided. Also disappointed by lack of information about "parts". Would love to order another shelf for freezer & refrigerator door. No idea how to do that. Finally, very pleased with water dispensing features and ice options. Overall happy with our purchase & would recommend! Good value for reasonable cost.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fits the space and works well
on July 5, 2025
Posted by: Jen K
[This review was collected as part of a promotion.] Bought this fridge about a month ago and have been satisfied so far. It fit the space we had which was the main reason we bought it and it has turned out to be a good purchase. Whirlpool lost a star because the filters that were supposed to come with the refrigerator did not.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome Fridge
on July 5, 2025
Posted by: SA29
[This review was collected as part of a promotion.] We've had the fridge for a couple weeks and so far we love it. The counter depth has plenty of room for us and fits our kitchen better than a full size. Sleek design and functionality.
Written by a customer while visiting whirlpool.com