Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
4
on August 5, 2025
Posted by: WJT1945
[This review was collected as part of a promotion.] One month old and so far no problems. It's a little noisier than my old Kenmore Elit, Makes ice pretty fast.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on August 5, 2025
Posted by: Avman81
[This review was collected as part of a promotion.] The refrigerator works very well and matches the decor if our kitchen. It cools very quickly and keeps things cold.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not too happy
on August 5, 2025
Posted by: 10th choice
from Florida
[This review was collected as part of a promotion.] Frig is similar to one I had before. This exterior looks the same as the old one, but has less interior space, difficult to manage water filling section and no automatic quantity water disbursement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks great but has two issues
on August 4, 2025
Posted by: Bokaye
[This review was collected as part of a promotion.] Love that it doesn't show finger prints! Perfect size for counter depth.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 3, 2025
Posted by: Kenneth
from New Jersey
[This review was collected as part of a promotion.] Having problems with condensation and icing on ice cube compartment’s casing
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very happy
on August 2, 2025
Posted by: Chuckbub
from Texas (TX)
[This review was collected as part of a promotion.] Very happy with our purchase, great quality product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Unstable temperature inside refrigerator
on August 1, 2025
Posted by: alexg
from Hawaii
Have it for two weeks and it's constant battle with the temperature inside the refrigerator. Initially was set to 38 and things get frozen, Changed to 39, same thing. Now it's at 41 and still things get frozen. I put a temperature and moisture detector inside and see swings of temperature from 28 to 38 during the day and moisture from 45 to 90 percent. Dissapointed with the purchase. I live in a remote area and return is not a viable option for me.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on July 31, 2025
Posted by: Aida
from Woodland Hills, Ca
[This review was collected as part of a promotion.] Sure! Here’s a paraphrased version of your text:
⸻
Overall, I’d say it performs well, but even though my refrigerator is brand new, it has a few issues. For instance, the plastic seal on the door sticks out, and some components feel cheaply made—like the logo on the door, which is so flimsy that it peeled off and became misaligned just from wiping it. It’s frustrating, especially considering the high price, as you’d expect much better quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com