Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
4
See above. Like the separate crushed ice and water
on August 6, 2025
Posted by: Joan
from London, Ontario
(This review was collected as part of a promotion.) Happy with our fridge overall. Looks good. Took awhile to adjust temp of fridge part so eggs would not freeze.
The ice cube tray inside freezer part is awkward to open and close.
The ice cube tray inside freezer part is awkward to open and close.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Do Not Purchase
on August 6, 2025
Posted by: SDV@
This refrigerator is the noisiest one I have ever purchased. Do not buy it. The compressor is always running and the loud buzzing noise is almost constant. I can hear it throughout my first floor.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 6, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422f9UUI. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423f9UUL or Instagram http://spr.ly/6424f9UU0. When responding, please include your contact information and reference Case # 763290
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422f9UUI. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423f9UUL or Instagram http://spr.ly/6424f9UU0. When responding, please include your contact information and reference Case # 763290
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 5, 2025
Posted by: WJT1945
[This review was collected as part of a promotion.] One month old and so far no problems. It's a little noisier than my old Kenmore Elit, Makes ice pretty fast.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on August 5, 2025
Posted by: Avman81
[This review was collected as part of a promotion.] The refrigerator works very well and matches the decor if our kitchen. It cools very quickly and keeps things cold.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not too happy
on August 5, 2025
Posted by: 10th choice
from Florida
[This review was collected as part of a promotion.] Frig is similar to one I had before. This exterior looks the same as the old one, but has less interior space, difficult to manage water filling section and no automatic quantity water disbursement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks great but has two issues
on August 4, 2025
Posted by: Bokaye
[This review was collected as part of a promotion.] Love that it doesn't show finger prints! Perfect size for counter depth.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 3, 2025
Posted by: Kenneth
from New Jersey
[This review was collected as part of a promotion.] Having problems with condensation and icing on ice cube compartment’s casing
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very happy
on August 2, 2025
Posted by: Chuckbub
from Texas (TX)
[This review was collected as part of a promotion.] Very happy with our purchase, great quality product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com