Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
4
Refrigerator is fine
on September 17, 2025
Posted by: Sandy
[This review was collected as part of a promotion.] Wish the water coming out of refrigerator was immediately cold. Everything else is fine
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 17, 2025
Posted by: Oliver
[This review was collected as part of a promotion.] Purchased less than a month ago but very pleased so far, wish it had another shelf in refrigerator section and a storage bin for egg carton.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Loud
on September 16, 2025
Posted by: Adam
from Naples, fl
[This review was collected as part of a promotion.] Keeps temp as it should but icemaker is extremely loud and took over 2 weeks for plastic taste to be removed from ice and water.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy so far.
on September 15, 2025
Posted by: Bill627
[This review was collected as part of a promotion.] After three weeks it is going well. The Cons so far: The water from the dispenser is NOT chilled. There are NOT enough door shelves. They are not all the same size (3 different attachment shapes)and cannot be placed at the height I would like them. No parts description page or opportunity to purchase parts such as additional shelf.
Pros: Quiet, no noise issues.
Makes ice quickly
Pros: Quiet, no noise issues.
Makes ice quickly
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and easy controls
on September 14, 2025
Posted by: Butchpay69
from Mabank Texas
[This review was collected as part of a promotion.] I bought this a month ago and Im so glad I did
Works great
Works great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less storage, louder and noisier compared to any r
on September 14, 2025
Posted by: BVMs
[This review was collected as part of a promotion.] Such a disappointment. We’ve purchased Kenmore Elite in the past and when we needed to purchase a new refrigerator we were told to buy American made. This counter depth refrigerator has less room compared to our previous counter depth refrigerator. It is also the loudest refrigerator we have ever owned. When we called about the noise we were told that’s how it is.
Response from whirlpool.comBy Whirlpool Team, September 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 797926. We’re looking forward to hearing from you. Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy ice-maker
on September 14, 2025
Posted by: Chris
from Mims, Florida
[This review was collected as part of a promotion.] I would have gone with 5 stars but the ice-maker is very noisy and it is hard to get the fridge side temperature correct without freezing my veggies but keeping my milk cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the job, looks nice, water/ice dispenser shor
on September 11, 2025
Posted by: MikenKelly
from Melissa, Texas
[This review was collected as part of a promotion.] We went to a Whirlpool from and LG that was great until it wasn't. The Whirlpool is very nice asthetically, keep fridge items nice and cool, still trying to figure out where to put things on the shelves... eggs froze solid. This one doesn't have the "egg section" at the top on the door so that a negative. The ice maker is really loud when you get ice. Like the more squarish cubes though. The water/ice dispenser needs to be taller to fit all the larger water bottles. You can't see when its to the top and have to tilt it then it spills. Otherwise, it works well. Has a good amount of room on both the fridge and freezer. We'll lit. Runs fairly quiet. Being able to wipe the fingerprints off is a must have!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com