Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
Very happy customer!
on September 18, 2025
Posted by: lilmama
from Indianapolis, IN
[This review was collected as part of a promotion.] I love my new refrigerator! My old Whirlpool refrigerator lasted 40 years. The ice maker had stopped working and the fridge had starting sweating around the top seal. Thus, I decided it was time for a new refrigerator. It took me a while to find the perfect fridge for my kitchen space. I had a limited space, thus the normal height and width would not fit. This refrigerator was a perfect fit!
If this new refrigerator lasts half as long (20 years) I will be very happy!
Thank you Whirlpool!
If this new refrigerator lasts half as long (20 years) I will be very happy!
Thank you Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
TOO COOL COUNTER DEPTH
on September 18, 2025
Posted by: pepr
from berlin, md
[This review was collected as part of a promotion.] This new fridge was a replacement due to a nonrepairable issue that sometimes happens. Whirlpool was very accommodating under warranty protection. Although, my fridge was discontinued they supplied me with new one which I love! The counter depth side by side fits perfectly in my smaller kitchen in my new townhouse. A beautiful stainless steel with plenty of room for a older, single divorced woman starting a new chapter in her life. It is almost perfect! Just wish I could dispense ice and fill water with a 2nd cup at the same time as my other model; going to have to get the manual out to check it that is a possibility!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator is fine
on September 17, 2025
Posted by: Sandy
[This review was collected as part of a promotion.] Wish the water coming out of refrigerator was immediately cold. Everything else is fine
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 17, 2025
Posted by: Oliver
[This review was collected as part of a promotion.] Purchased less than a month ago but very pleased so far, wish it had another shelf in refrigerator section and a storage bin for egg carton.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Loud
on September 16, 2025
Posted by: Adam
from Naples, fl
[This review was collected as part of a promotion.] Keeps temp as it should but icemaker is extremely loud and took over 2 weeks for plastic taste to be removed from ice and water.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy so far.
on September 15, 2025
Posted by: Bill627
[This review was collected as part of a promotion.] After three weeks it is going well. The Cons so far: The water from the dispenser is NOT chilled. There are NOT enough door shelves. They are not all the same size (3 different attachment shapes)and cannot be placed at the height I would like them. No parts description page or opportunity to purchase parts such as additional shelf.
Pros: Quiet, no noise issues.
Makes ice quickly
Pros: Quiet, no noise issues.
Makes ice quickly
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and easy controls
on September 14, 2025
Posted by: Butchpay69
from Mabank Texas
[This review was collected as part of a promotion.] I bought this a month ago and Im so glad I did
Works great
Works great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less storage, louder and noisier compared to any r
on September 14, 2025
Posted by: BVMs
[This review was collected as part of a promotion.] Such a disappointment. We’ve purchased Kenmore Elite in the past and when we needed to purchase a new refrigerator we were told to buy American made. This counter depth refrigerator has less room compared to our previous counter depth refrigerator. It is also the loudest refrigerator we have ever owned. When we called about the noise we were told that’s how it is.
Response from whirlpool.comBy Whirlpool Team, September 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 797926. We’re looking forward to hearing from you. Marie Q
Written by a customer while visiting whirlpool.com