Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
3
better look BUT...
on August 2, 2026
Posted by: iNHuynh
[This review was collected as part of a promotion.] nicer design - a flaw when placing food on the 'regular' side, next the the wall of the freezer side, the food is FROZEN!!! - please correct this.
Written by a customer while visiting whirlpool.com
Customer Rating
3
water tubing
on August 2, 2026
Posted by: water tubing
[This review was collected as part of a promotion.] The coiled up water tubing inside the refrigerator keeps the bottom drawing from closing all the way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value
on August 2, 2026
Posted by: SbgFL
[This review was collected as part of a promotion.] Ample amount of room. Better use of space than our old refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
It works
on August 2, 2026
Posted by: looneybarbi
[This review was collected as part of a promotion.] Refrigerator serves its purpose. It's a good product.
Being confined to a wheelchair it's still very difficult for me to access
my fridge. I get stuck trying to reach the shelves.
Being confined to a wheelchair it's still very difficult for me to access
my fridge. I get stuck trying to reach the shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance
on July 29, 2026
Posted by: TM2026
[This review was collected as part of a promotion.] So far we love the refrigerator it’s a great fit for our needs! It’s quiet and works great! I would definitely recommend it for anyone who is interested in getting a new refrigerator!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed in this refrigerator freezer
on July 28, 2026
Posted by: Katze7601
[This review was collected as part of a promotion.] There is no way to change temperature in freezer and fridge. The refrigerator freezes my eggs, produce and anything that sits close to the side wall next to the freezer. I am very unhappy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator freezing items in the refrigerator section. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid-setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24373277.
We’re looking forward to hearing from you.
Jacob W.
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid-setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24373277.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
4
It had a shortage of shelves compared to old unit
on July 26, 2026
Posted by: TJ (that's all)
[This review was collected as part of a promotion.] The rotating ice maker on our former unit froze in place and would not rotate to drop the ice cubes. It would recycle and send water over the top on that unit and fall into the ice cube container then leak to the tray on the front of the door. Messy situation.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good buy
on July 24, 2026
Posted by: Benjiebrd
[This review was collected as part of a promotion.] Love the steel finish which doesn't show hand prints. The area where you get your ice and water doesn't seem as sturdy as I would like. You have to really push a Styrofoam cup hard against against the back area to get ice or water. Metal or glass or hard plastic cups work fine. Good temperature controls. Everything stays very cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com