Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4.1
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
145
4 Stars
101
3 Stars
29
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
107 out of
145)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
1
Too loud
on October 18, 2025
Posted by: AMM01
from Yardley, PA
I received this product October 3, 2025. The noise level of the compressor is AWFUL!!! I know it has to run and that sound is okay but it has a whistling, metal like sound that grinds along in the background of the sound of the compressor running. The customer service from Whirlpool is non-existent; website is horrible to use. The ice cubes do not fit into the mouth of my water bottle. It does not have the rotating water spout which I miss to fill large pans or extra tall glasses, thermoses, etc. It does not tell you how much water is being dispensed. You can only set out measurements of water at 8, 16 or 24 ounces, nothing between. I would like another shelf for the freezer and I can't find one easily on the website, I'm buying the shelf because I guess I'm stuck with this refrigerator for a few years so I should at least have that if I can't get anyone to resolve the compressor noise.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 17, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428A2ohQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420A2oha or Instagram http://spr.ly/6421A2ohx. When responding, please include your contact information and reference Case # 822184.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428A2ohQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420A2oha or Instagram http://spr.ly/6421A2ohx. When responding, please include your contact information and reference Case # 822184.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on October 16, 2025
Posted by: Czab
[This review was collected as part of a promotion.] We’ve had this refrigerator a few weeks and I love it. The fingerprint resistant stainless steel is so pretty. I love how the ice maker and water dispenser works. The counter depth is perfect for my kitchen. It is well designed and organized for all our needs. We carefully read the manual to make surely we take care of the appliance for long lasting efficiency.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best purchase
on October 21, 2025
Posted by: larryXcop
[This review was collected as part of a promotion.] Truly like this product. The prior brand was inferior to this one that enjoys a favorable review and fewer repair needs, especially re: ice maker
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love this, counter deep!!
on October 21, 2025
Posted by: White Fridge
[This review was collected as part of a promotion.] I love it. It is counter deep and just what I needed. Love the ice too.
I am buying another one for the basement
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator
on October 21, 2025
Posted by: Barb412
[This review was collected as part of a promotion.] I like that it doesn’t show fingerprints. Water and ice dispensers work well but the ice maker is noisy while making ice. Other than that I am happy with the fridge.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool classic side-by-side
on October 21, 2025
Posted by: Kayson
[This review was collected as part of a promotion.] Nice refrigerator but a little on the noisy side. Some of the plastic inside is very cheaply made for the drawers and side shelves. Door icemaker motor does not seem very strong and hopefully will last. I chose the color white, which Is not easy to get in refrigerators nowadays and blends well in my white kitchen. Overall happy with my purchase
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like how it is set up
on October 22, 2025
Posted by: No nicknsme
[This review was collected as part of a promotion.] So far so good. The installers did not review all features and information page could have been clearer. I called Whirlpool and got a wonderful women wish I could remember her name. She walked me thru the features and even contacted an engineer for help. She was wonderful
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointing but acceptable
on October 22, 2025
Posted by: AZ Clipper
from AZ
[This review was collected as part of a promotion.] Less that expected. Replaced a similar model from 24 years ago that was a stellar performer. This one not quite in the same league.
Written by a customer while visiting whirlpool.com