Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
on October 5, 2025
Posted by: Chris
[This review was collected as part of a promotion.] Love this fridge. Perfect size for my kitchen and family. Looks great also.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Refrigerator
on October 5, 2025
Posted by: AkhilGarg
[This review was collected as part of a promotion.] It is a good Refrigerator, it performs all the necessary functions as required fir modern refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator replacement
on October 4, 2025
Posted by: ORTHREENAKS
from Portland, OR
[This review was collected as part of a promotion.] Had previous side-by-side Whirlpool model and this model is better than the old one. Ice maker is better with the small ice cubes and better lighting in the refrigerator. The freeze has more space than the old one. Only issue currently is that the settings panel on the frig seems a bit flimsy.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Need Quality control improvements
on October 2, 2025
Posted by: Haibi
from Port St. Lucie, Fl 34987
[This review was collected as part of a promotion.] Our new refrigerator came with two issues: 1). the freezer door is being replaced due to a number of wavy issues on the exterior stainless steel panel. 2), this door was also found to be out of alignment at the top with the other side door. Overall, not impressed with your quality control.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Keeps items chilly
on October 2, 2025
Posted by: CoLD OnE
[This review was collected as part of a promotion.] Only had it a few weeks appears to be working fine. Just no egg rack like previous one.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Stylish and roomy
on October 1, 2025
Posted by: TMP55
from North Carolina
[This review was collected as part of a promotion.] I've owned this for a week and am so far very satisfied with it. It is very stylish and has plenty of room for a counter depth refrigerator. I can even fit 12-pack soda boxes in it. It's a little noisier than expected but nothing that causes an issue. I'm very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average at Best
on October 1, 2025
Posted by: belagirl
[This review was collected as part of a promotion.] Very basic refrigerator/freezer. I find the temperatures in the freezer and refrigerator to be a bit inconsistent and occasionally they both get warmer than they should before the system kicks in.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Grinding, whining noise
on September 29, 2025
Posted by: lasokpa
[This review was collected as part of a promotion.] Makes penetrating grinding, whining noise. I have to get it out of the house soon. Apparently, the noise is said to be normal. The decibel level is not particularly high, but the pitch of the sound is particularly penetrating and in an irritating range. It projects through over 1000 square feet. I am not a particularly sensitive person, but this really is remarkable. Previous refrigerators have made noise, but were nothing like this.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 805923.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com