Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4.1
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
145
4 Stars
101
3 Stars
29
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
107 out of
145)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
2
Deja Vu
on October 6, 2025
Posted by: Raymond
[This review was collected as part of a promotion.] I am not pleased that before having the refrigerator for 1 week I need a service call. I was disappointed that Whirlpool did not manufacture a side by side counter depth WITHOUT the ice and water dispenser which are notorious on all brands of refrigerators for being a major source of service calls. On my brand new Whirlpool refrigerator, the measured fill will not work. I cannot calibrate it and so I need a service call. I hope this failure is not a harbinger of things to come. The idea that manufacturers provide only a year warranty for such a major purchase is outragerous but not surprising. They force you into an extended warranty. I had a Frigidaire prior to this Whirlpool and it only lasted a little more than 2 years. Unfortunately, I did not have an extended warranty and so I had no recourse other than purchasing a new refrigerator. The American public pays for profits of these major corprations and there is not accountability for their poor workmenship. They reap their profits and we suffer their defective merchandise.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6422AoTVG or Direct Message on Instagram at http://spr.ly/6424AoTVy, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 817467.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool refrigerator
on October 6, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Nice refrigerator, but it is kinda loud. No other complaints at this point
Written by a customer while visiting whirlpool.com
Customer Rating
5
Stainless steel refrigerator
on October 6, 2025
Posted by: CK1114
from Northville Mi
[This review was collected as part of a promotion.] My wife absolutely loves it I guess I do too. The extra 4 inches gained in reduced depth is quite noticeable in the kitchen. What I am finding is that because of the smaller refrigerator side from our old side by side fridge is the temperature doesn't need to be set so low to keep items cold so that saves on electricity. We do like the outside water and ice compartment. We didn't have one before.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy but fits in my space
on October 7, 2025
Posted by: JD 333
[This review was collected as part of a promotion.] It s very Loud during cooling operations. Thin glass for shelves is not as good as heavy polymers
Written by a customer while visiting whirlpool.com
Customer Rating
5
works great
on October 7, 2025
Posted by: Dave
from 535 AVON ST, 1 Fl., 1 Fl.
[This review was collected as part of a promotion.] I got my refrigerator a couple of weeks ago and it works just fine
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 7, 2025
Posted by: Sharon
[This review was collected as part of a promotion.] So far working nicely and great looking in my space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good
on October 7, 2025
Posted by: Minnie Mouse
[This review was collected as part of a promotion.] Bought this about a month ago. It’s a little smaller than our previous counter depth side by side fridge but fine for two people. It’s noisier too but we’re getting used to it. Otherwise, it looks nice and works great. The sales professional recommended Whirlpool over the other brand we were considering due to solid construction and longevity.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works good
on October 9, 2025
Posted by: B of Fairborn
[This review was collected as part of a promotion.] It fits which is harder than you would think. It works good. Doors are not even though, I was told that is un fixable. Whirlpool stand behind their products and I think that is wonderful.
Written by a customer while visiting whirlpool.com