Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
Review of Refrigerator (Replacement)
on October 31, 2025
Posted by: Fridge3
[This review was collected as part of a promotion.] Perfect size. Installation was quick. Easy to operate. No issues thus far with water leaks, ice build up.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice
on October 29, 2025
Posted by: Paulsond
[This review was collected as part of a promotion.] Good basic refrigerator. Runs on the cold side which is good
Written by a customer while visiting whirlpool.com
Customer Rating
4
Okay so far
on October 28, 2025
Posted by: Chuck
from North Carolina
[This review was collected as part of a promotion.] Generally OK so far. This fridge is definitely louder than our previous fridge (Bosch), which you could barely hear running. It's a counter depth which we needed and fits in the space well. Interior layout is good though the shelves and drawers seem a bit more flimsy than previous unit. The exterior looks good. Hope it lasts as long as the Bosch did, 15+ years without an issue.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
We are pleased with all the features
on October 28, 2025
Posted by: Jim Fridge
[This review was collected as part of a promotion.] We are very pleased with the new Whirlpool refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Loyal Customer
on October 28, 2025
Posted by: MAC3
from KANSAS
[This review was collected as part of a promotion.] We always buy a Whirlpool refrigerator because they never let us down.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
SUPER PLEASED!
on October 27, 2025
Posted by: Rita
[This review was collected as part of a promotion.] Only had this for a couple months but am pleased with everything about it! Efficient, smart use of space as well as perfect distribution of cold air. Love the smaller size of the ice cubes. The location of the water filter makes for easy change out.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy
on October 27, 2025
Posted by: Upset
[This review was collected as part of a promotion.] Had the frig over 2 weeks ice maker very slow refrigerator keeps freezing items even when I lower it frost in freezer and not covered dairy shelf.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/642871hsq
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/642971hsS.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/642071hss or Instagram http://spr.ly/642171hst. When responding, please include your contact information and reference Case # 829099.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/642871hsq
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/642971hsS.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/642071hss or Instagram http://spr.ly/642171hst. When responding, please include your contact information and reference Case # 829099.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Compressor Noisy
on October 26, 2025
Posted by: pkn1723
[This review was collected as part of a promotion.] I would give a higher rating, however, the compressor is extremely noisy. I can hear it from other rooms in my house. I had a repairman come out to diagnose it, and was told that is the normal sound the new compressors make.
.
.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com