Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
Quite, every thing working well
on November 5, 2025
Posted by: Frig
[This review was collected as part of a promotion.] Newly purchased, fully functioning within 4 hours; frig cold & freezer ready also.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very good but haed to get assistance
on November 5, 2025
Posted by: SAS7
from St Petersburg, FL.
[This review was collected as part of a promotion.] Overall, this is a great refrigerator, but the door pockets/shelves cannot be moved. I called whirlpool and experienced a hard push to sign up for their warranty program. I was unable to get any other assistance. I finally had to get rude to end the call. The online manual was not for our model. I then called the seller who had to set up a service call.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Overall great,minor issues
on November 5, 2025
Posted by: Tjpc
[This review was collected as part of a promotion.] So far so good,it's new!
Does seem to be a bit louder and run longer.
Website documentation say I should have a FreshFlow air filter but I did not receive one.
Lower freezer door hinge is noisy and pops .
Does seem to be a bit louder and run longer.
Website documentation say I should have a FreshFlow air filter but I did not receive one.
Lower freezer door hinge is noisy and pops .
Written by a customer while visiting whirlpool.com
Customer Rating
3
Overall happy
on November 5, 2025
Posted by: Henry71
[This review was collected as part of a promotion.] Bought a couple weeks ago.. fits space great and looks nice. Ice maker is slow but not a concern for me. Only complaint is it’s smaller inside than the 25 year old fridge it replaced. Fingers crossed it lasts half as long as the last one
Written by a customer while visiting whirlpool.com
Customer Rating
4
needs extras
on November 4, 2025
Posted by: michelle
from Alexandria, VA
[This review was collected as part of a promotion.] Very Good refrigerator but missing a couple key features that should be easy to incorporate. where is the egg holder!! Also providing a wine rack option would be very nice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cools excellent and water dispenser if fast
on November 4, 2025
Posted by: popscycle
from Galveston Tx
[This review was collected as part of a promotion.] Overall excellent refrigerator. My only concern was confusion as to air filter, directions called for air filter, but none sent with order. Had to call whirlpool to verify and turns out my model does not need air filter. So why is there a compartment for an air filter if not needed??????
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love this model
on November 3, 2025
Posted by: Second one
from Calimesa CA
[This review was collected as part of a promotion.] Love this model, almost exactly like the one I replaced. Only thing ice cubes are smaller, miss the larger ones.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Unit
on November 1, 2025
Posted by: Winnie
from Katy, TX
[This review was collected as part of a promotion.] It is beautiful fridge/freezer, fit in the available space perfectly.
Working perfectly & no hiccups so far.
Working perfectly & no hiccups so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com