Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
2
Difficult to use
on November 21, 2025
Posted by: frosty fingers
from Omaha
[This review was collected as part of a promotion.] No specific directions...one sheet of paper w/little information
i.e. what is wrench for? no suggestions for side door shelves
no help in setting and leveling the door; no directions on water filter
i.e. what is wrench for? no suggestions for side door shelves
no help in setting and leveling the door; no directions on water filter
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/64287WPK8 or Instagram http://spr.ly/64297WPKD. When responding, please include your contact information and reference case # 844849
For your convenience, we have included a link for the Owner's Manual:
http://spr.ly/64207WPKE
http://spr.ly/64217WPK1
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/64287WPK8 or Instagram http://spr.ly/64297WPKD. When responding, please include your contact information and reference case # 844849
For your convenience, we have included a link for the Owner's Manual:
http://spr.ly/64207WPKE
http://spr.ly/64217WPK1
We hope this information is helpful.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works but you can buy better
on November 21, 2025
Posted by: BradD001
from Baton Rouge LA
[This review was collected as part of a promotion.] Refrigerator works but glass shelves are so thin and cheap that I think a milk jug may crack them. Fridge doesn’t seem to hold much and freezer is the same. Ice maker makes some weird size ice that’s not pleasurable. Worst part is I’m waiting for air traffic control to clear it for takeoff. Fridge is too loud. I wish I hadn’t bought this thing
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on November 21, 2025
Posted by: Beach bliss
from North Carolina
[This review was collected as part of a promotion.] It’s only been a few months but this fridge has performed well. It really came through for us with the perfect sizing to fit our space. I have been adjusting the shelves to work for us which is easy to do.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on November 21, 2025
Posted by: JBsr
from Millsboro, DE
[This review was collected as part of a promotion.] Our whirlpool refrigerator is working excellent. It has plenty of storage, and seems well built.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New house - New FRIDGE - THIS IS THE WAY!
on November 21, 2025
Posted by: Barrin7201
from Richmond Hill, GA
[This review was collected as part of a promotion.] New house has upgraded kitchen - the was the matching to component. Does everything we want and more.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with my first Whirlpool
on November 20, 2025
Posted by: JLess
from Holliston MA
[This review was collected as part of a promotion.] My 8yr old GE refrigerator died and I decided to go with this Whirlpool for a few reasons but mainly because it was one of the few that fit our space. I have been happy with the new refrigerator, it looks great, has more space than the GE and my daughter loves the crushed ice. The only negatives I have are it’s a tad bit louder than our old unit and the water dispenser is a little more challenging to use having to pushing against it vs having a lever. Overall we are happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New product
on November 17, 2025
Posted by: MD-34
from Brentwood, MD
[This review was collected as part of a promotion.] So far so good, love it - perfect size for my small kitchen and never thought I would like to have an ice maker, it's great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noisy
on November 16, 2025
Posted by: Parker2321
from Colorado
[This review was collected as part of a promotion.] Motor and blower are very loud. Called to request service and representative said it is normal and that is the new motor they use now. Had to put fridge in garage and get another brand so we could get quiet in the house.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 841147
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 841147
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com