Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4.1
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
145
4 Stars
101
3 Stars
29
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
107 out of
145)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
2
Not too happy
on August 5, 2025
Posted by: 10th choice
from Florida
[This review was collected as part of a promotion.] Frig is similar to one I had before. This exterior looks the same as the old one, but has less interior space, difficult to manage water filling section and no automatic quantity water disbursement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on August 5, 2025
Posted by: Avman81
[This review was collected as part of a promotion.] The refrigerator works very well and matches the decor if our kitchen. It cools very quickly and keeps things cold.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 5, 2025
Posted by: WJT1945
[This review was collected as part of a promotion.] One month old and so far no problems. It's a little noisier than my old Kenmore Elit, Makes ice pretty fast.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Do Not Purchase
on August 6, 2025
Posted by: SDV@
This refrigerator is the noisiest one I have ever purchased. Do not buy it. The compressor is always running and the loud buzzing noise is almost constant. I can hear it throughout my first floor.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 6, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422f9UUI. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423f9UUL or Instagram http://spr.ly/6424f9UU0. When responding, please include your contact information and reference Case # 763290
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422f9UUI. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423f9UUL or Instagram http://spr.ly/6424f9UU0. When responding, please include your contact information and reference Case # 763290
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Like the side by side with ample storage room
on August 6, 2025
Posted by: MIMI
[This review was collected as part of a promotion.] Have had 4 Whirlpool Refrigerators, this is the first that is noisy. Hopefully technician can fix the issue.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Enjoying new refrigerator
on August 10, 2025
Posted by: Ann100
from Waukee, IA
[This review was collected as part of a promotion.] I am enjoying my new side-by-side refrigerator. I have much more freezer space than my old appliance and I now have access to water and ice on the outside of the door. It seems to be cooling correctly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
good choice
on August 12, 2025
Posted by: de45
[This review was collected as part of a promotion.] Perfect for the space. So far it's working great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent purchase
on August 12, 2025
Posted by: Scotty
[This review was collected as part of a promotion.] Great layout, good features and excellent lighting.
Written by a customer while visiting whirlpool.com