Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
2
on December 25, 2025
Posted by: none
from las vegas
[This review was collected as part of a promotion.] I like everything about the refrigerator except it is noisy and especially thewater dispenser
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some issues
on December 24, 2025
Posted by: DJE OH
from Columbus, Ohio
[This review was collected as part of a promotion.] We are fairly satisfied with the refrigerator. The shelves have a tendency to rattle more than we'd like. Also the refrigerator rolls quite easily. We're really not pleased about this. The instructions for fixing this issue are quite daunting and we honestly do not want to attempt to do this. We are happy with the water and ice dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on December 23, 2025
Posted by: Brett29
[This review was collected as part of a promotion.] I bought this a month ago and so happy I did! You won't be disappointed!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 21, 2025
Posted by: Angi
[This review was collected as part of a promotion.] It came with my home and I love it. It's was a great addition to my home
Written by a customer while visiting whirlpool.com
Customer Rating
4
O.K. Fridge
on December 19, 2025
Posted by: Rocky
[This review was collected as part of a promotion.] Fridge is fine, works as I expected it should. Only thing I don't like about it is the ice maker. The ice maker makes oddly shaped (pyramid shaped) cubes that are too small and melt too quickly for my taste. It is also quite noisy when dispensing those pyramid shaped cubes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect size !!
on December 19, 2025
Posted by: Joser
from Indiana
[This review was collected as part of a promotion.] Great buy. Nice Fridge Size by Side. I’m happy to buy it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy organization shelving
on December 18, 2025
Posted by: Carlea b
from California
[This review was collected as part of a promotion.] I bought this three weeks ago and so far very happy with my choice. It is very nice looking, lots of shelves for easy organizing. So far the exterior is not showing fingerprints like my last refrigerator did.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I has has all the features I needed
on December 18, 2025
Posted by: suzie
[This review was collected as part of a promotion.] I'm very happy with my refrigerator. I had a Whirlpool product previously, and they are good products.
Written by a customer while visiting whirlpool.com