Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
4
Great Refrigerator
on January 30, 2026
Posted by: Tony
[This review was collected as part of a promotion.] The refrigerator runs quiet. Many shelves to help organize food. Ice and water filter run clean
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not as good as the Whirlpool it repaces.
on January 29, 2026
Posted by: alexec
[This review was collected as part of a promotion.] The fridge fits into the same space as my old one, but the interior is smaller. Also some features of my old fridge are not available anymore. The butter compartment for one and a second slide out shelf in the freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on January 27, 2026
Posted by: Annwed
[This review was collected as part of a promotion.] we were concerned because this is a smaller cu ft than our older fridge but it has more than enough room for everything we need. love the ice maker and the shelves in the door gives so much room. silent and very dependable. so glad we went to the whirlpool..
Written by a customer while visiting whirlpool.com
Customer Rating
3
on January 27, 2026
Posted by: Whirlpool side by side
from Louisiana
[This review was collected as part of a promotion.] I do not Louie the kickplate at bottom of fridge. Is there a replacement part that looks more finished? A stainless grill type kick/toe plate? The existing one is grey plastic and looks cheap
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Unhappy with cold water
on January 20, 2026
Posted by: Unhappy
from Riverside, California
[This review was collected as part of a promotion.] Our refrigerator freezes in the corner because of the design and does not give us cold water between 50 and 40° note there is a note about the corner freezing, but it freezes almost the whole top shelf
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 21, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. If food is freezing in your refrigerator section, check these essential areas for proper temperature balance:
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can over-cool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904307
We’re looking forward to hearing from you.
Christy T
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can over-cool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904307
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Help!
on January 14, 2026
Posted by: Brad1976
[This review was collected as part of a promotion.] Fridge broken in less than two months. Doesnt make ice or produce water. Water supply works. Filter says 6 months, think it’s done after two.
Response from whirlpool.comBy Branded Team, Consumer Care, January 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 901496
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful, spaciois
on January 7, 2026
Posted by: Mids4
[This review was collected as part of a promotion.] Beautiful, steamlined look with fingerprint resistent finish. Apple interior room. Ice maker works great
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice appliance
on January 7, 2026
Posted by: RenoDMH
[This review was collected as part of a promotion.] I have used this refrigerator for a few months and really like the amount of room there is inside even though it is counter depth. Nice shelf and drawer options. Very attractive exterior. And I really like the extra kitchen space by having this counter-depth side.
The reason for less than 5 stars is due to that I must keep some foods to the right side of frig due to avoid freezing. Certain items, for example: eggs, lettuce or produce, will freeze when touching the right side of the refrigerator. I've altered the thermostat to a low setting, but this continues to happen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com