Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Average customer rating
4
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
178
4 Stars
137
3 Stars
46
2 Stars
23
1 Star
29
74%of customers recommend this product.
(
154 out of
207)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black Stainless Steel
Customer Rating
5
on February 16, 2026
Posted by: judy
[This review was collected as part of a promotion.] I am very happy with my new refrigerator. However, I need help with keeping the "smudges" off the front of the black doors, the black doors seem to smudge very easily.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great ice maker
on February 15, 2026
Posted by: jbird
[This review was collected as part of a promotion.] We like our new refrigerator especially the size of the ice. However, it is noisier than our last refrigerator which was not expected. And I don't like how the ice and water paddles are not very responsive and operate at a strange pushing angle - hard to tell if you are pushing hard enough or not. Water flow is slow as well. Overall works fine.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Missing shelves and covered butter container
on February 14, 2026
Posted by: Jude
[This review was collected as part of a promotion.] The refrigerator is one fridge shelf short, one freezer shelf short, and does not have the covered butter container on the door. We just replaced an older model (Kenmore made by Whirlpool) which had these features. Had we known they would be missing in this new model, we would have saved these items to use in the new refrigerator, instead of having to but them as accessories.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Has performed well.
on February 14, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] I have had this refrigerator for 6 weeks. I have been very satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 14, 2026
Posted by: Ellie
from Panama City Beach, Florida
[This review was collected as part of a promotion.] I like it so far! Only a month since purchase.Love the smaller ice cubes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Liking it so far
on February 12, 2026
Posted by: Lori
from Roanoke VA
[This review was collected as part of a promotion.] I’ve had this refrigerator only a week. So far I’m pleased. The location of the ice maker in the freezer door, like most other brands, occupies a tremendous amount of space. But I am happy with the side-by-side design other than that.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker is nice
on February 12, 2026
Posted by: Just me
from SAN ANTONIO TX
[This review was collected as part of a promotion.] Really too small, ok for 1 person but 2 people that eat different things too small. Also black is really not stainless and it gets dirty easily. Too late to change it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool refrigerators
on February 11, 2026
Posted by: Refrigerator
from garden grove, California
[This review was collected as part of a promotion.] Whirlpool makes the best refrigerators, can't go wrong with a whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com