Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Average customer rating
4.4
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
117
4 Stars
30
3 Stars
13
2 Stars
3
1 Star
10
86%of customers recommend this product.
(
84 out of
98)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Okay, not great.
on August 2, 2026
Posted by: JG2027
[This review was collected as part of a promotion.] This fridge is very roomy and well designed but it has some serious drawbacks. First, the water maker has an awful chemical smell that makes the first cup or two of water undrinkable. I pulled about 5 gallons through the system thinking it would clear out but it didn't. Then I decided to give it a few weeks. The smell did improve a little, but still didn't go away. I pulled out the filter thinking maybe that was the problem. I then ran a few more gallons through the system. The smell and taste improved a little again, but still didn't go away. From that point on, I just let the water bypass the filter since we have home filtration anyway. Over the course of 2-3 months we have finally reached the point where there's just a little bit of an off-scent in the first cup of water of the day. We're still hoping it goes away entirely, but honestly, this is unacceptable. Oh, and it also takes all night to fill the ice maker about 1/3 full. It NEVER fills up. Contacting support through the website is extremely cumbersome and I gave up after a couple of attempts. If the scent continues to improve I might change the review to 3 stars or 4, but after dealing with this I just can't call it a 5 star appliance.
The pros? Like I said, it's well designed and roomy. It cools efficiently and if you're not careful can actually give your veggies frost damage. The vegetable drawer really is for the vegetables with this one. Would I recommend? Not really, unless it's an amazing price and you have the patience to tolerate situations like this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with the water in your Whirlpool® Refrigerator having a chemical odor. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Water has Odor or Off Taste - Possible Solutions
How is the water quality?
The quality of the water feeding your ice maker can significantly influence the taste of the ice or water dispensed. Any impurities or dissolved substances present in the source water can be incorporated into the ice, potentially impacting its flavor. Whirlpool recommends using everydrop® water filters to help remove contaminants, including lead, chlorine, pesticides, and pharmaceuticals. Learn more about everydrop® and its filtration technology.
It is strongly recommended to avoid connecting your ice maker to a softened water source. The chemicals used in water softeners, particularly salt, can potentially damage internal components of the ice maker, potentially resulting in poor-quality ice. Also, the added salt can impart a noticeable salty or chemical taste to the ice. If using a softened water supply is unavoidable, ensure that your water softener is functioning correctly and is consistently well-maintained to minimize the risk of damage.
New Plumbing or Water Supply Line Installed?
Depending on the household water supply properties and the type of supply line used, water properties may cause different types of supply lines to react in different ways, which can result in bad odor or taste in the refrigeration water and ice systems. New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice and water. Discard the first few batches of ice and flush additional water through the dispenser.
Whirlpool recommends using either a copper water supply line or Water Installation Kit (Part 8003RP or 8212547RP), which can be Purchase Genuine Parts. Also, verify the unit has been connected to the cold water line. Installing the refrigerator to hot water could cause discoloration in the ice cubes and produce odd-flavored water. Refer to your Installation Instructions or Owner's Manual for specific recommendations for your model.
Does the Refrigerator Need to be Cleaned?
Improperly stored, rotten, and potent-smelling foods (such as fish or coffee) can leach into the ice and water, causing bad tastes and smells. Air circulates between both sections, so any odors formed in one section will transfer to another. Review Cleaning the Interior of the Refrigerator for odor-reducing tips.
Check for properly wrapped food.
Use airtight, moisture-proof packaging to help avoid odor transfer from stored food.
If the ice cubes have an odd taste or odor, throw them away. Allow 24 hours for the ice maker to produce more ice.
Does the water filter need to be replaced?
It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps ensure a continuous supply of cleaner, fresher-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or improperly installed water filter can reduce water flow to the ice maker and dispenser, potentially causing low ice production and slower water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422836.
We look forward to resolving this for you.
Marie Q
Water has Odor or Off Taste - Possible Solutions
How is the water quality?
The quality of the water feeding your ice maker can significantly influence the taste of the ice or water dispensed. Any impurities or dissolved substances present in the source water can be incorporated into the ice, potentially impacting its flavor. Whirlpool recommends using everydrop® water filters to help remove contaminants, including lead, chlorine, pesticides, and pharmaceuticals. Learn more about everydrop® and its filtration technology.
It is strongly recommended to avoid connecting your ice maker to a softened water source. The chemicals used in water softeners, particularly salt, can potentially damage internal components of the ice maker, potentially resulting in poor-quality ice. Also, the added salt can impart a noticeable salty or chemical taste to the ice. If using a softened water supply is unavoidable, ensure that your water softener is functioning correctly and is consistently well-maintained to minimize the risk of damage.
New Plumbing or Water Supply Line Installed?
Depending on the household water supply properties and the type of supply line used, water properties may cause different types of supply lines to react in different ways, which can result in bad odor or taste in the refrigeration water and ice systems. New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice and water. Discard the first few batches of ice and flush additional water through the dispenser.
Whirlpool recommends using either a copper water supply line or Water Installation Kit (Part 8003RP or 8212547RP), which can be Purchase Genuine Parts. Also, verify the unit has been connected to the cold water line. Installing the refrigerator to hot water could cause discoloration in the ice cubes and produce odd-flavored water. Refer to your Installation Instructions or Owner's Manual for specific recommendations for your model.
Does the Refrigerator Need to be Cleaned?
Improperly stored, rotten, and potent-smelling foods (such as fish or coffee) can leach into the ice and water, causing bad tastes and smells. Air circulates between both sections, so any odors formed in one section will transfer to another. Review Cleaning the Interior of the Refrigerator for odor-reducing tips.
Check for properly wrapped food.
Use airtight, moisture-proof packaging to help avoid odor transfer from stored food.
If the ice cubes have an odd taste or odor, throw them away. Allow 24 hours for the ice maker to produce more ice.
Does the water filter need to be replaced?
It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps ensure a continuous supply of cleaner, fresher-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or improperly installed water filter can reduce water flow to the ice maker and dispenser, potentially causing low ice production and slower water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24422836.
We look forward to resolving this for you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So sleek!
on July 29, 2026
Posted by: LucyS
[This review was collected as part of a promotion.] Being able to have a fridge and freezer that works so well plus look amazing is something I take great pride in as well as keeping a clean kitchen. I absolutely love the drawers and how it keeps everything nice and cool! Super easy to grab items from freezer too!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the size of the shelves
on July 27, 2026
Posted by: jamie7775
[This review was collected as part of a promotion.] Love this refrigerator and the freezer. It's nice and large to be able to fit roaster pans in it for our catering!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool Refrigerator Service
on July 23, 2026
Posted by: Adam3
[This review was collected as part of a promotion.] Within 5 months the refrigerator stopped cooling. Going through the warranty process has been the most inefficient process. We are approaching 6 weeks since I first contacted Whirlpool and the part still hasn’t been shipped. The servicing company has the communication skills of an elementary aged student. I have been without an operating refrigerator for nearly 2 months and nobody seems to care at Whirlpool or at the servicing company. I have always liked Whirlpool but moving forward I don’t think I will buy or recommend to others to buy Whirlpool, not because the product broke but because of the service provided to fix the product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 28, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24328254.
We’re looking forward to hearing from you.
Jacob W.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24328254.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great visabiity throughout
on July 23, 2026
Posted by: grgma
[This review was collected as part of a promotion.] This is the perfect refrigerator! Everything is readily accessible in both refrigerator and freezer, nicely lighted within. Love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the refrigerator and all the storage.
on July 22, 2026
Posted by: Mill 1
[This review was collected as part of a promotion.] Cooling is good and we did not hook up the ice production and water filtration as we do not use the ice machine. The organization is great and is really easy to locate items. Accessibility is good, but seem to hit the controls when opening the doors sometimes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great overall
on July 22, 2026
Posted by: Trina123
[This review was collected as part of a promotion.] The temperature control is amazing considering the water dispenser is inside. Love the crisper drawers because they work well and easy to clean. The freezer holds a lot more then I thought and has a very easy glide to the door with a great seal. The only thing I dont care for is the filter cost and full functionality till time to change and inconsistent ice production at times.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Except for icemaker flaw this refrigerator would b
on July 21, 2026
Posted by: Mrs.E
[This review was collected as part of a promotion.] The fridge is great, very accessible and plenty of room. Same with freezer. The icemaker tho has a hose in the back that dispenses water into the ice maker and freezes up and sprays water into the freezer instead of directly into the ice maker. Repairman has been here once and is getting called again today. It is a design flaw in my opinion.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com