Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Average customer rating
4.4
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
106
4 Stars
25
3 Stars
13
2 Stars
3
1 Star
7
87%of customers recommend this product.
(
71 out of
82)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Terrible Ice Maker!
on August 14, 2025
Posted by: Kevin
from Huntsville, AL
[This review was collected as part of a promotion.] We had the refrigerator c. 1 month and the ice maker stopped working. The repairman had to order the part which is back ordered so our ice maker hasn’t worked cor going on a month. When the ice maker was working it produced small cubes and would not fill up the bin unless you keep the ice scraped to the front of the bin. Very poor design in my opinion.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768257
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
It works.
on September 26, 2025
Posted by: Jenn
[This review was collected as part of a promotion.] It is a refrigerator and it has worked for a month so far. .yay.
Pros: It works. The freezer drawer has a lot of space. The entire frig has a lot of of space.
Cons: Refrigerator: Not enough frig shelves. Not enough ability to adjust/organize the shelves to use the space. Door shelves are not moveable or adjustable. For ALL of that space, the fruit/veggie drawers a very small and the deli drawer is so shallow in height it is almost not worth using. Freezer: The basket drawer for the ice is so close to the top that you can't just reach in for ice. You must open entire drawer, then pull out the ice/top basket drawer to get ice.
Seriously - These things have gotten so expensive. And !! do the designers of these appliances ever use what they design?
I miss my old french door Kenmore. :-\
Pros: It works. The freezer drawer has a lot of space. The entire frig has a lot of of space.
Cons: Refrigerator: Not enough frig shelves. Not enough ability to adjust/organize the shelves to use the space. Door shelves are not moveable or adjustable. For ALL of that space, the fruit/veggie drawers a very small and the deli drawer is so shallow in height it is almost not worth using. Freezer: The basket drawer for the ice is so close to the top that you can't just reach in for ice. You must open entire drawer, then pull out the ice/top basket drawer to get ice.
Seriously - These things have gotten so expensive. And !! do the designers of these appliances ever use what they design?
I miss my old french door Kenmore. :-\
Written by a customer while visiting whirlpool.com
Customer Rating
5
Huge and well thought-out interior. Love it!
on November 3, 2025
Posted by: Bill
from Mid-Michigan
[This review was collected as part of a promotion.] We have had the fridge for 3 weeks now and we could not be happier. I especially appreciate that the water dispenser is embedded in the side wall of the fridge and dispenses water from the inside. Therefore, no door storage space is wasted and both doors have the deep storage trays. The ice cube maker is embedded in the area between the refrigerator and freezer. Therefore, there is no freezer space wasted for that unit. The layout is extremely well thought out, with one minor exception; the vegetable drawer on the right side of the fridge cannot be opened sufficiently unless BOTH left and right doors are opened....the "flap" on the left door precludes that veg drawer from opening. Having said that, I'm not sure that there is a cure, short of narrowing the width of that drawer. The interior lighting is superb. I greatly appreciate the "Total Coverage Cooling" in the fridge. My other fridge will cause some items on the top/rear to freeze; that has not been a problem here. The unit is extremely quiet, I'm not sure I have ever noticed it running. The digital temp settings on the door edge are easy to use and will lock. The unit is only a couple inches deeper than the other fridge/freezer but, by not wasting space as noted above, has 5 additional cubic feet of storage! The finish of the stainless steel is beautiful and doesn't seem to allow fingerprints. The unit was exceptionally well-packaged and all of the inner drawers, shelving, etc was secured and protected from damage. There was no damage to any surface or component. The leveling feet were very generous in length; my floor slopes more than I would like, but the installers were able to get the unit level with the doors squared-up. I do have one large complaint however, that I can probably make against all the appliances I have purchased in the last few years....that is the "protective" plastic applied to the outside of the unit. It is obvious that this plastic is applied to the metal BEFORE the various components are assembled in the factory. Therefore, this plastic is wrapped underneath other sections that are permanently attached to the "protected" areas. It is nearly IMPOSSIBLE to remove this plastic cleanly at the edges. This results in having to use a sharp blade to cut the plastic off, sometimes resulting in minor inadvertent scratches to the very pieces that the plastic was supposed to protect, while requiring a great amount of time to do so! I don't think I can excuse anyone for doing this to their customers.....do better.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible service
on December 18, 2025
Posted by: Julie8
from Newfoundland
[This review was collected as part of a promotion.] Terrible service , I’ve purchased my refrigerator in September The ice machine has not worked since Purchased it, I’m having an awful experience dealing with the warranty. It is now December 18 and one has came to fix my ice Machine , I’ve spent countless hours on the phone and I’m getting nothing but a run around ..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with your name, phone number, model and serial number, and full address, including postal code? Please include review ID #881640, so we can look into what happened. Thank you. -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
1
It's either a lemon or crappy construction
on February 10, 2026
Posted by: rachel491
from Houston, TX
I purchased this refrigerator over the summer. I researched other brands and models for a long time. Ultimately, I went with whirlpool because our last fridge was a used Whirlpool and that sucker was so solid. We only upgraded because the previous fridge was 20 cu ft, and we needed more like 30 cu ft.
Here's the good:
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
Here's the annoying:
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
The bad:
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
Is the fridge I got a lemon? Maybe.
Am I completely disappointed in this fridge so far? Yeah, pretty much. Especially because our USED, 10+ year old Whirlpool held up better than this NEW fancy one.
Am I looking forward to emptying out my fridge for another 24 hours and having ANOTHER repairperson coming to see if they can fix my godforsaken ice machine? ABSOLUTELY NOT.
Do I feel like a total TOOL for not just buying a similar Samsung fridge my friend has, which hasn't had ANY issues in over 4 years? 100%. And moreso because it has the extra drawer and TWO types of ice. #firstworldsigh
So, yeah. Buyers Beware.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Like the refrigerator but don't love.
on June 12, 2025
Posted by: Neil B.
[This review was collected as part of a promotion.] I really like this refrigerator but I don't love it. I bought it in November 2024. The compressor cycles way too much and for too long. Its quite noisy and our bedroom isn't far from the kitchen. We've had two repair technicians.The first one was awful, he drew a blank. The second technician was excellent. He's ordered a replacement temperature sensor, hopefully that fixes the problem. He also ordered a right hand door seal, it had a small tear at the bottom left, which is common apparently.The crisper drawers are a bit flimsy but a good size. If the sensor fixes the problem I would give it 4 stars, sorry for the low rating but it's an honest one. The service dispatcher Janet was great.
Response from whirlpool.comBy Branded Team, Consumer Care, June 13, 2025
Hello, Neil B. ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include case/review ID # 738274 in the subject line. We look forward to hearing from you, - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
5
Huge!
on July 16, 2025
Posted by: Vito
from Leamington, Ontario
[This review was collected as part of a promotion.] I bought this fridge a month ago and not looking back. It’s amazing
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker issues
on July 25, 2025
Posted by: T114
[This review was collected as part of a promotion.] Was happy when got it but ice maker stop working at 25 days.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 757574.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com