Customer reviews from whirlpool.com
Whirlpool - 31 Cu. Ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Average customer rating
4.4
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
61
4 Stars
11
3 Stars
11
2 Stars
2
1 Star
3
89%of customers recommend this product.
(
39 out of
44)
Customer Reviews for Whirlpool - 31 Cu. Ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Customer Rating
3
It works.
on September 26, 2025
Posted by: Jenn
[This review was collected as part of a promotion.] It is a refrigerator and it has worked for a month so far. .yay.
Pros: It works. The freezer drawer has a lot of space. The entire frig has a lot of of space.
Cons: Refrigerator: Not enough frig shelves. Not enough ability to adjust/organize the shelves to use the space. Door shelves are not moveable or adjustable. For ALL of that space, the fruit/veggie drawers a very small and the deli drawer is so shallow in height it is almost not worth using. Freezer: The basket drawer for the ice is so close to the top that you can't just reach in for ice. You must open entire drawer, then pull out the ice/top basket drawer to get ice.
Seriously - These things have gotten so expensive. And !! do the designers of these appliances ever use what they design?
I miss my old french door Kenmore. :-\
Pros: It works. The freezer drawer has a lot of space. The entire frig has a lot of of space.
Cons: Refrigerator: Not enough frig shelves. Not enough ability to adjust/organize the shelves to use the space. Door shelves are not moveable or adjustable. For ALL of that space, the fruit/veggie drawers a very small and the deli drawer is so shallow in height it is almost not worth using. Freezer: The basket drawer for the ice is so close to the top that you can't just reach in for ice. You must open entire drawer, then pull out the ice/top basket drawer to get ice.
Seriously - These things have gotten so expensive. And !! do the designers of these appliances ever use what they design?
I miss my old french door Kenmore. :-\
Written by a customer while visiting whirlpool.com
Customer Rating
3
Like the refrigerator but don't love.
on June 12, 2025
Posted by: Neil B.
[This review was collected as part of a promotion.] I really like this refrigerator but I don't love it. I bought it in November 2024. The compressor cycles way too much and for too long. Its quite noisy and our bedroom isn't far from the kitchen. We've had two repair technicians.The first one was awful, he drew a blank. The second technician was excellent. He's ordered a replacement temperature sensor, hopefully that fixes the problem. He also ordered a right hand door seal, it had a small tear at the bottom left, which is common apparently.The crisper drawers are a bit flimsy but a good size. If the sensor fixes the problem I would give it 4 stars, sorry for the low rating but it's an honest one. The service dispatcher Janet was great.
Response from whirlpool.comBy Branded Team, Consumer Care, June 13, 2025
Hello, Neil B. ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include case/review ID # 738274 in the subject line. We look forward to hearing from you, - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
4
It’s alright
on August 6, 2025
Posted by: Berrygirl
[This review was collected as part of a promotion.] Bought this fridge about 2 months ago after my 2nd fridge quit after 7 yrs. This is my 3rd fridge in 10 years. On advice of service tech did water dispenser inside fridge. Not sure about keeping the door open while filling bottles so will see how that goes. Fridge doors do not always close when swung shut and the alarm bell is quiet and doesn’t go off until 5 mins later so by that time I am out the door and the fridge stays open for a couple of hours. Our last fridge the doors almost sucked in when closing. The solid plastic baskets are very nice and lots of storage room
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Ice Maker!
on August 14, 2025
Posted by: Kevin
from Huntsville, AL
[This review was collected as part of a promotion.] We had the refrigerator c. 1 month and the ice maker stopped working. The repairman had to order the part which is back ordered so our ice maker hasn’t worked cor going on a month. When the ice maker was working it produced small cubes and would not fill up the bin unless you keep the ice scraped to the front of the bin. Very poor design in my opinion.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768257
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good frig. The size is great if you need alot
on September 26, 2025
Posted by: AA1061
[This review was collected as part of a promotion.] Bought as an emergency. The size and look is wonderful. Here's the issues: Doors should close on there own when then get close to closing. The doors just stay open. Call it a new learning curve but could be better. 2nd - the shipping plastic covering that comes on a new unit at unboxing. Terrible. Impossible to remove it all because it is tucked in under seams. You tear is off but it does not remove all of it. Working on the removal of little pieces of plastic for 2 weeks now.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice machine is working as designed.
on October 12, 2025
Posted by: tbone
from St. Paul MN
[This review was collected as part of a promotion.] Purchased 3 weeks ago. Refrigerator never has gotten any colder than 48 degrees. Tech diagnosed the problem as a bad control board. Still waiting on parts. Model is so new that parts aren't available on the continent.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6424A0KjE or Direct Message on Instagram at http://spr.ly/6426A0KjG, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #820779.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Huge and well thought-out interior. Love it!
on November 3, 2025
Posted by: Bill
from Mid-Michigan
[This review was collected as part of a promotion.] We have had the fridge for 3 weeks now and we could not be happier. I especially appreciate that the water dispenser is embedded in the side wall of the fridge and dispenses water from the inside. Therefore, no door storage space is wasted and both doors have the deep storage trays. The ice cube maker is embedded in the area between the refrigerator and freezer. Therefore, there is no freezer space wasted for that unit. The layout is extremely well thought out, with one minor exception; the vegetable drawer on the right side of the fridge cannot be opened sufficiently unless BOTH left and right doors are opened....the "flap" on the left door precludes that veg drawer from opening. Having said that, I'm not sure that there is a cure, short of narrowing the width of that drawer. The interior lighting is superb. I greatly appreciate the "Total Coverage Cooling" in the fridge. My other fridge will cause some items on the top/rear to freeze; that has not been a problem here. The unit is extremely quiet, I'm not sure I have ever noticed it running. The digital temp settings on the door edge are easy to use and will lock. The unit is only a couple inches deeper than the other fridge/freezer but, by not wasting space as noted above, has 5 additional cubic feet of storage! The finish of the stainless steel is beautiful and doesn't seem to allow fingerprints. The unit was exceptionally well-packaged and all of the inner drawers, shelving, etc was secured and protected from damage. There was no damage to any surface or component. The leveling feet were very generous in length; my floor slopes more than I would like, but the installers were able to get the unit level with the doors squared-up. I do have one large complaint however, that I can probably make against all the appliances I have purchased in the last few years....that is the "protective" plastic applied to the outside of the unit. It is obvious that this plastic is applied to the metal BEFORE the various components are assembled in the factory. Therefore, this plastic is wrapped underneath other sections that are permanently attached to the "protected" areas. It is nearly IMPOSSIBLE to remove this plastic cleanly at the edges. This results in having to use a sharp blade to cut the plastic off, sometimes resulting in minor inadvertent scratches to the very pieces that the plastic was supposed to protect, while requiring a great amount of time to do so! I don't think I can excuse anyone for doing this to their customers.....do better.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice new additions, but noticeably sticks out more
on October 4, 2025
Posted by: GGRates
from California
[This review was collected as part of a promotion.] We bought this model as a replacement for this same refrigerator from 9 years ago. There are new features added that are improvements, like a better cooling distribution in the upper part, which looks like it will prevent things from freezing when they are crammed in the back. The ice bucket is huge, and the water dispenser inside can be operated with only one hand now. There are more lights inside, and the overall space is larger both in the bottom and top. However, here's the big downside, and it is a big one, it sticks out farther that our last fridge did (the same model). It is at least 2" deeper, which looks bad in our kitchen. I wish we could get a counter depth, but for a family our size that would never work. While I appreciate the updates and the larger space interior, it definitely sticks out and is an eye sore to me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com