Customer reviews from whirlpool.com
Whirlpool - 31 Cu. Ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Average customer rating
4.4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
94
4 Stars
21
3 Stars
13
2 Stars
3
1 Star
7
86%of customers recommend this product.
(
61 out of
71)
Customer Reviews for Whirlpool - 31 Cu. Ft. French Door Refrigerator with Interior Water Dispenser - Fingerprint-Resistant Stainless Finish
Customer Rating
1
It's either a lemon or crappy construction
on February 10, 2026
Posted by: rachel491
from Houston, TX
I purchased this refrigerator over the summer. I researched other brands and models for a long time. Ultimately, I went with whirlpool because our last fridge was a used Whirlpool and that sucker was so solid. We only upgraded because the previous fridge was 20 cu ft, and we needed more like 30 cu ft.
Here's the good:
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
Here's the annoying:
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
The bad:
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
Is the fridge I got a lemon? Maybe.
Am I completely disappointed in this fridge so far? Yeah, pretty much. Especially because our USED, 10+ year old Whirlpool held up better than this NEW fancy one.
Am I looking forward to emptying out my fridge for another 24 hours and having ANOTHER repairperson coming to see if they can fix my godforsaken ice machine? ABSOLUTELY NOT.
Do I feel like a total TOOL for not just buying a similar Samsung fridge my friend has, which hasn't had ANY issues in over 4 years? 100%. And moreso because it has the extra drawer and TWO types of ice. #firstworldsigh
So, yeah. Buyers Beware.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Refrigerator
on February 11, 2026
Posted by: Wright
[This review was collected as part of a promotion.] We are going through a whole house remodel and I was in need of a larger refrigerator. This fridge has so much room and it is extremely easy to keep organized! My only complaint is the ice maker does not produce very much ice and the water stream is very slow.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful fridge!
on February 15, 2026
Posted by: Huntersgrandma
[This review was collected as part of a promotion.] The refrigerator of my dreams!! Every thing is so organized and accessible.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 16, 2026
Posted by: Willis
from SW Idaho
[This review was collected as part of a promotion.] We are very pleased with this big fridge. Plenty of room, movable shelves, flexible storage in freezer, a great icemaker, and a nice filtered water dispenser that doesn't take up any space inside the fridge. The controls are readily accessible and intuitive. It was just installed in a newly built home, so we haven't had time to explore all the features yet, but love what we've used so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Big & Cold - Love It!
on February 17, 2026
Posted by: dbdallas
from Dallas, TX
[This review was collected as part of a promotion.] Love this new refrigerator. It’s so big inside. You can see everything inside, the lighting is so good. Ice Maker is great and puts out quite a bit. The temperature in Refrigerator and Freezer is accurate. Very glad we purchased this unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features, roomy and durable products
on February 19, 2026
Posted by: Pat245
from Eldersburg, MD
[This review was collected as part of a promotion.] The refrigerator is excellent and does what one would expect of a unit. It cooled down quick both for the freezer and the refrigerator. This is a deep unit and the first one we have had and we love the extra space and not feeling cramped inside or on the doors.
The installers were careful and efficient. Whirlpool really protects their appliances and the unit is perfect outside and in.
We strongly recommend their products. This is the third Whirlpool unit we have had in our 50 years of marriage and that should tell you something about durability and reliability if two units got us thru 50 years, we don't think we will need to replace this one. It will be a good inheritance piece for one of the kids. : )
The installers were careful and efficient. Whirlpool really protects their appliances and the unit is perfect outside and in.
We strongly recommend their products. This is the third Whirlpool unit we have had in our 50 years of marriage and that should tell you something about durability and reliability if two units got us thru 50 years, we don't think we will need to replace this one. It will be a good inheritance piece for one of the kids. : )
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on February 26, 2026
Posted by: K2 P25
[This review was collected as part of a promotion.] My husband & I love the spaciness of this fridge. The interior lighting is terrific. We also have to mention the auto ice cubes and cold water dispenser which are a welcomed feature.K2O25
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of space
on March 1, 2026
Posted by: Nic214
from Hammond, IN
[This review was collected as part of a promotion.] Very happy with my purchase of this Whirlpool Fridge. Love how spacious it is.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com