Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
159
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
122 out of
139)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
1
Looks great. Doesn’t work.
on July 5, 2025
Posted by: Jtf1277
from Warner Robins, GA
[This review was collected as part of a promotion.] New fridge with bad compressor. Called for repair, guy came out said it needed a compressor and that someone would be out in a few days to repair. That was three weeks ago. Still waiting. It’s a beautiful, but rather large, paperweight.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 748158
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Buyer Beware Purchasing Any Whirlpool Appliance!
on July 3, 2025
Posted by: Frustrated25
from Kelleys Island, OH
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and it came with one leveling leg. I called Whirlpool and before anything could be done, I had to purchase an extended warranty. After purchasing the warranty, I was able to make a claim with Whirlpool. This requirement pertains to any Whirlpool appliance, prior to making a warranty claim, regardless if it was delivered with a defect. The Service Technician wasn't sure this model had 2 leveling legs or if they are really a stop. It has been over 2 weeks and no resolution. In the meantime I am using shims on the one side. The French doors and bottom freezer door do not close completely by just pushing slightly like my other refrigerators have and require you to push the doors and drawers all the way closed by hand. This is a huge problem. I have verified the refrigerator is level using a level as recommended in the users manual.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 747631
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!
on July 1, 2025
Posted by: TinyMaeJr
[This review was collected as part of a promotion.] I had been watching the price and when it went on sale I purchased it! Love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome !
on June 26, 2025
Posted by: Holly
[This review was collected as part of a promotion.] Awesome refrigerator, best one I have ever had . Plenty of room , very quiet.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Large capacity
on June 25, 2025
Posted by: Jezzy
[This review was collected as part of a promotion.] I've had this refrigerator for about 2.5 weeks now. I'm not super impressed BUT it is still working. Not at all impressed with the small amount of ice it produces (2 in family). I'm not sure of the few controls; I think they are NOT explained well in the instruction book, so I just left them as they were when it was plugged in. Plus I'm just bummed because this is now the 3rd refrigerator I've had in 8.5 years and one of them was a Whirlpool. So, we'll see how long this one lasts.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Outstanding.
on June 24, 2025
Posted by: ErnIe
from South Carolina
[This review was collected as part of a promotion.] It is a very roomy refrigerator and quiet. Works great and looks great. Very happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Really stands out in my kitchen
on June 24, 2025
Posted by: Uncle doodleloo
[This review was collected as part of a promotion.] My old fridge was 30 years old and seem to be running all the time now my new fridge is quiet and hardly runs at all I’m sure my electric bill will go down the new fridge is so easy to access all the foodsI don’t have to bend over and search for food way in the back. Such easy access to everything.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on June 19, 2025
Posted by: elizabeth_49_7130
[This review was collected as part of a promotion.] Super easy to set up. And it looks amazing. It’s so satisfying taking out every plastic. It holds so much more than my old fridge and it doesn’t make so much noises compared to other fridges. I highly recommend it.
Written by a customer while visiting whirlpool.com