Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
159
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
122 out of
139)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
1
Refrigerator went out and no support
on July 24, 2026
Posted by: CentralOkie
[This review was collected as part of a promotion.] Im unable to say how well the features worked due to the refrigerator going out in under a week and being denied the factory warranty which was the entire reason I bought it. Very disappointed in the product and the company.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 28, 2026
We sincerely appreciate you reaching out and sharing your experience with us. We know how frustrating it is when your Whirlpool® Refrigerator isn't cooling properly, and we are truly sorry for the stress and inconvenience this has caused you. It is never our intention for our customers to feel unsupported, and we want to do everything we can to make this right. Please know that we are here for you and would like to look into your concerns further. You can reach our team through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to message us on Facebook or Instagram, please include your contact details and reference Case # 24331858 so we can quickly assist you.
We value your loyalty and look forward to helping you find a resolution.
Warmly,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to message us on Facebook or Instagram, please include your contact details and reference Case # 24331858 so we can quickly assist you.
We value your loyalty and look forward to helping you find a resolution.
Warmly,
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Basic refrigerator but works excellent
on July 23, 2026
Posted by: SLF0923
[This review was collected as part of a promotion.] We previously had a LG refrigerator with all the bells and whistles; however, after 5 years it failed. We decide to buy a more basic Whirlpool refrigerator and so far it's meeting all our requirements and seems to be more ruggedized compared to the LG.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
This refrigerator is very large!
on July 23, 2026
Posted by: Chrisbathon
[This review was collected as part of a promotion.] Refrigerators performance has been good. It took a while for the ice maker to get going. I think the refrigerator controls have also been simplified too much.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok....
on July 23, 2026
Posted by: fridge6/20
[This review was collected as part of a promotion.] Ice maker doesn't keep up with our demands. Fruit and Vegetable bins are shallow. Freezer is nice and big. Separate pizza compartment in the freezer is a nice feature.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 22, 2026
Posted by: MollyBoo
[This review was collected as part of a promotion.] Absolutely love the fridge!! It is just what I wanted...no door dispenser for water or ice...plenty of storage space inside, wonderful deep freezer drawer that accommodates a lot more than expected. I highly recommend this model!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Impressive no frills French door Whirlpool fridge
on July 22, 2026
Posted by: RetiredMaytagDoctor
[This review was collected as part of a promotion.] So far it's cooling well and items seem to be staying fresher than in our old LG French door. I don't miss the ice and water dispenser that the LG had and the ice production in this Whirlpool french door is much better since the ice maker is in the freezer. We also like the lighting inside the compartments, makes things easier to find.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 22, 2026
Posted by: gigi6
[This review was collected as part of a promotion.] We haven't had our new refrigerator very long, but so far, it has been wonderful.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Fridge!
on July 22, 2026
Posted by: Louisa49
[This review was collected as part of a promotion.] Love this fridge! A tad bit big, but looks great. Very quiet.
Written by a customer while visiting whirlpool.com