Customer reviews from whirlpool.com
Whirlpool - 31 Cu.Ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.3
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
88
4 Stars
26
3 Stars
7
2 Stars
5
1 Star
11
81%of customers recommend this product.
(
57 out of
70)
Customer Reviews for Whirlpool - 31 Cu.Ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
1
Doesn't function
on July 16, 2025
Posted by: Notpleased
[This review was collected as part of a promotion.] From the moment we received it the freezer thermostat doesn't function correctly causing the temperature in the refrigerator to frequently go above 40 degrees. The warranty repair man also said the motherboard was making a whining sound. While we wait for parts for who knows how long because the distributor doesn't have them, we can't trust the refrigerator to keep food at a safe temperature which isn't causing any inconveniences at all
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 752931
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
LOW ICE PRODUCTION
on July 28, 2025
Posted by: Bob_Ohio
from Ohio
[This review was collected as part of a promotion.] Love refrigerator, but so disappointed in Ice Maker! It only makes about 2.5 lbs ice per day given we have a well with only about 30 PSI. Online help has not yielded anyway to increase water fill time to compensate for our low water pressure. This was a screw on older models... but no adjustment seems to be available for new digital controls.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 758815.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So much space
on August 10, 2025
Posted by: Hannah
from Baltimore, MD
[This review was collected as part of a promotion.] We have had this fridge for a few weeks now and I love it! This was a major upgrade for us. Some of my favorite features include large drawers for fruit/produce; can fit a whole gallon of milk, our Brita water pitcher, and juice all in the doors at once; fits a whole cookie sheet on each shelf or large cale; quick freeze/chill options for days where you are in/out of the fridge/freezer a lot; and no fingerprints on the outside! I also am a major fan of the pizza pocket - this thing holds at least 2-3 thin crust pizzas. The only real "con" for me so far is that while the deli drawer does hold a lot, it can be easy to lose track of things in the back and you need to open both fridge doors to pull out the deli drawer (very minor issue and more of a personal preference anyway).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It holds so much food and it came in white!
on August 20, 2025
Posted by: JoanieT
from California
[This review was collected as part of a promotion.] Every refrigerator has something you wish was different. Not so with my new French Doors. . . freezer below, refrigerator. I love the way the shelves can be arranged and the freezer below is amazing, especially with the convenient pull out drawer. Actually I am so grateful, because my new refrigerator had to be white and had to fit in the designated space. This one was the only white one that I could find that was in a nearby warehouse and would fit perfectly in the space. it has twice as much usable space as my conked out 23 year old refrigerator had. Love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator.
on August 28, 2025
Posted by: Kitty Kat
[This review was collected as part of a promotion.] I received my new Whirlpool refrigerator this month and so far, so good. It is very spacious, and I love it. I am enjoying the in-freezer ice maker which is making so much cubed iced. This refrigerator is really quiet unlike my old one. You do occasionally hear ice drop but that is to be expected.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator but ice maker no good
on September 3, 2025
Posted by: ahollow
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this back in mid June 2025, ice maker worked for a few weeks and hasn’t worked since. Ice maker has been replaced and still has not made any ice. Refrigerator and freezer are decent quality. Keeps food cold and consistent
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love this fridge
on September 17, 2025
Posted by: tgraves2
[This review was collected as part of a promotion.] Since our purchase a month or so ago we have been more than pleased with our bottom freezer refrgerator. So far it has performed flawlessly. We really like the ability to open/close the left door without having to open the right one. The bottom freezer is very capacious with a shallower second drawer above the lower one. Very easy to access for loading or removing items. EXTREMELY pleased with our purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Better than the Rest
on October 2, 2025
Posted by: Happy customer
[This review was collected as part of a promotion.] Very roomy and spaceous. The best French door refrigerator I have owned. My old French door refrigerator does not even compare to this one as of today.
Written by a customer while visiting whirlpool.com