Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.3
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
110
4 Stars
31
3 Stars
10
2 Stars
7
1 Star
12
84%of customers recommend this product.
(
77 out of
92)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
4
one problem
on February 12, 2026
Posted by: linz34
from Los Angeles
[This review was collected as part of a promotion.] ice maker did not start within 24 hours causing concern. Called for service. Internet said unplug and plug back in and that worked.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice outside stainless steel, inside parts missing
on February 17, 2026
Posted by: Gayle
[This review was collected as part of a promotion.] This is a replacement for the original one I purchased in July. It came with no parts for the ice maker. Difficulty to get service until Flamango Appliance repair was obtained. First repairman said parts weren’t made yet. The company A&E stopped taking my calls or text.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 17, 2026
Posted by: fridge
[This review was collected as part of a promotion.] great fridge but ice maker is down waiting on parts to repair
Written by a customer while visiting whirlpool.com
Customer Rating
2
Inoperative Ice maker
on February 17, 2026
Posted by: Disappointed
from Texas
[This review was collected as part of a promotion.] Well, I've had this refrigerator now about 6 months and the ice maker does not work.
I've changed the filter and double checked to be sure there is flowing water to the unit but no ice.
I've also, rest the refrigerator and still nothing. Not Impressed.
I've changed the filter and double checked to be sure there is flowing water to the unit but no ice.
I've also, rest the refrigerator and still nothing. Not Impressed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921905.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921905.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent fridge
on February 20, 2026
Posted by: Masi
from NY
[This review was collected as part of a promotion.] It is a great refrigerator with no bells and whistles. This time we decided not have an external water dispenser, which gave us a lot of space to store food. The freezer has three sections, which are great for organizational purposes. So far, it is going well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk
on February 21, 2026
Posted by: TSG1
[This review was collected as part of a promotion.] Bought it in September and the Ice maker was broken by December. I am definitely not happy with the appliance. Made with junk products!
Response from whirlpool.comBy Branded Team, Consumer Care, February 24, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924107.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924107.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good replacement.
on February 24, 2026
Posted by: Barrytheburt
from Pleasant Hill, IA
[This review was collected as part of a promotion.] I bought this 2 weeks ago and when my old fridge broke down. It was easy to install and keeps my food cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Time will tell.
on February 24, 2026
Posted by: Third time?
from Illinois
[This review was collected as part of a promotion.] The first one delivered leaked water into the ice cube bin and made one giant block of ice. The second replacement refrigerator had a door ajar warning light that never went off and the lights inside were always on. The third replacement refrigerator I have now had for approximately two weeks and so far is working ok, only time will tell. Hope this one lasts as I do like this model refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com