Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
159
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
122 out of
139)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
2
Large refrigerator big problems
on November 11, 2025
Posted by: Hedge24
from Oklahoma
[This review was collected as part of a promotion.] I purchased this refrigerator to replace our old whirlpool. I wanted to love it because it is a large spacious refridgerator. However the ice machine does not work. It has never made ice. It is so frustrating to purchase a new refrigerator and then it not work. If you are wanting a large refrigerator with no ice, this is for you. After purchasing I looked at the reviews and ice maker troubles seem to be hand in hand with this model. Extremely frustrated.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 18, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
If your refrigerator isn't producing ice, check these key areas: Basic Checks & Reset
Not Dispensing? Unplug the refrigerator for 1 minute (power cycle) to reset the internal components. Wait a few hours to check ice production.
Is It On? Ensure the ice maker's power switch is on. If it has a reset button, press and hold it. Otherwise, perform a power cycle reset.
Note: If the ice maker is ON but has no water supply, it can cause buzzing, excessive cooling, and freezing of food.
Water Supply and Filter Issues
Most ice maker failures relate to restricted water flow.
Filter Recently Installed? A loose or improperly seated water filter can block flow. Remove the filter and check if water dispenses normally; if so, reinstall it properly.
Clogged Filter? Replace the water filter every 6 months or when the indicator light is on. A clogged filter restricts flow, resulting in low ice production and slow dispensing. Use genuine everydrop® filters.
Filter Not Flushed? After installing a new filter, dispense the specified amount of water (1-4 gallons) to remove trapped air and carbon, which cause small/hollow ice and cloudy water.
Water Line Kinked? Ensure the 1/4" cold water supply line (soft copper or PEX tubing) behind the refrigerator is not kinked or pinched. A service loop is recommended to prevent kinking when the unit is moved.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 838044
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
If your refrigerator isn't producing ice, check these key areas: Basic Checks & Reset
Not Dispensing? Unplug the refrigerator for 1 minute (power cycle) to reset the internal components. Wait a few hours to check ice production.
Is It On? Ensure the ice maker's power switch is on. If it has a reset button, press and hold it. Otherwise, perform a power cycle reset.
Note: If the ice maker is ON but has no water supply, it can cause buzzing, excessive cooling, and freezing of food.
Water Supply and Filter Issues
Most ice maker failures relate to restricted water flow.
Filter Recently Installed? A loose or improperly seated water filter can block flow. Remove the filter and check if water dispenses normally; if so, reinstall it properly.
Clogged Filter? Replace the water filter every 6 months or when the indicator light is on. A clogged filter restricts flow, resulting in low ice production and slow dispensing. Use genuine everydrop® filters.
Filter Not Flushed? After installing a new filter, dispense the specified amount of water (1-4 gallons) to remove trapped air and carbon, which cause small/hollow ice and cloudy water.
Water Line Kinked? Ensure the 1/4" cold water supply line (soft copper or PEX tubing) behind the refrigerator is not kinked or pinched. A service loop is recommended to prevent kinking when the unit is moved.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 838044
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Icemaker is already not working
on November 10, 2025
Posted by: GWeninOK
from Oklahoma
[This review was collected as part of a promotion.] Love the big interior, but the ice maker has already quit!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 12, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 837322.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Plenty big but a few flaws
on November 7, 2025
Posted by: Lisa
[This review was collected as part of a promotion.] A little disappointed in how slowly it makes ice. And also, it is very easy to leave the door ajar.. You must very consciously push it shut tightly.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love French door fridges
on November 7, 2025
Posted by: Cowgirl librarian
[This review was collected as part of a promotion.] When I bought a new house, it had a side by side, and the first thing I said was, That has got to go. I want a French door Whirlpool refrigerator just like I had in my last home. I'm a little disappointed in the drawer that goes all the way across. My 2022 Whirlpool French Door had a much bigger capacity.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Spacious and doesn’t get dirty!
on November 7, 2025
Posted by: KimL
[This review was collected as part of a promotion.] Spacious and efficient. The repairman on our last fridge recommended this one and he was right. It is wonderful.
Written by a customer while visiting whirlpool.com
Customer Rating
4
GOOD REFRIGERATOR
on November 6, 2025
Posted by: Marvie
[This review was collected as part of a promotion.] So far, the refrigerator is great, except I have two issues: The right door does not stay open when you open it fully. So when you have several food items to put in the refrigerator you have to hold the door open with your hip so the door doesn't close before you get your food in. Second issue is the open door alarm, which only sounds 3 times, It is so quiet that unless you are very close to the refrigerator, you won't hear it.
I had a repair person out and there is nothing that can be done about either of these two things.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Spacious but questionable
on November 5, 2025
Posted by: Cautious
[This review was collected as part of a promotion.] Do not lije the vents on the sides nor the fact that it was made in China. Time will tell if it last or not
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 4, 2025
Posted by: Kimmy1
[This review was collected as part of a promotion.] Plenty of room in it. So happy for my purchase. Price was just right.
Written by a customer while visiting whirlpool.com