Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Average customer rating
4.4
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
159
4 Stars
40
3 Stars
14
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
122 out of
139)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - Black
Customer Rating
3
Defective ice maker
on February 14, 2026
Posted by: Burda
from Illinois
[This review was collected as part of a promotion.] Overall, it’s okay, but the ice maker has started to malfunction and it’s not even a year old. There appears to be some type of a leak, and while it’s still making some ice, water is dripping into the ice collection bin and freezing. I pull out giant chunks of ice daily until a new ice maker is installed.
Written by a customer while visiting whirlpool.com
Customer Rating
4
one problem
on February 12, 2026
Posted by: linz34
from Los Angeles
[This review was collected as part of a promotion.] ice maker did not start within 24 hours causing concern. Called for service. Internet said unplug and plug back in and that worked.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy with my purchase!!
on February 9, 2026
Posted by: Joyce
from Dorset, Ohio
[This review was collected as part of a promotion.] I bought this refrigerator 3 months ago and exactly 3 month it quit working. Needless to say I was not happy about this. Come find out there is a pinhole in the refrigerant line which caused the coolant system to quit working. Only good thing is it is still under warranty but still doesn’t help that I lost a lot of food.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915558.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915558.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
I got it on a deal so it is a great fridge
on February 7, 2026
Posted by: Mikey
from Wisconsin
[This review was collected as part of a promotion.] For a single dudes rating this fridge is pretty awesome I just don't like the fact that I have to push it to close the door other fridges will just normally if you just lightly close it it'll shut this one you have to push for the French door seal other than that this ridge is pretty awesome works as it should have had no issues with any of the food I've had in the fridge or the freezer portion or the ice cube maker!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy is an Understatement
on February 6, 2026
Posted by: PickyKathleen
from St Peters, MO (outside St Louis)
[This review was collected as part of a promotion.] It’s been one week and so far I would say I’m refrigerator exceeded my expectations. The delivery and take away were seamless. My biggest surprise was the roominess of the freezer. I thought I would have to sacrifice space because of the built in ice maker. I recently broke my ankle and temporarily use a wheelchair but I’m and I’m able to maneuver around the island and still comfortably access the freezer. The biggest surprise was how roomy the shelves and interior are. Even though I had the
Interior sizes and specs it really hit home when my groceries were out
In it.
Interior sizes and specs it really hit home when my groceries were out
In it.
Island and still comfortably access the freezer! Additional shelf space and food compartments were a plus even though I saw the size specifications I was pleasantly surprised by the roomy DJ
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Simply Great!
on February 5, 2026
Posted by: Nancy
from Southern California, LA County
[This review was collected as part of a promotion.] Bought & received refridgerator January 25th, 2026. The space & organization, having a quiet efficient appliance is GREAT!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great delivery - couldn't ask for any better
on February 3, 2026
Posted by: PAH26
from New Mexico
[This review was collected as part of a promotion.] Delivery was a little earlier in the day than planned and that was good for that day. LOTS of care was taken getting the refrigerator into the house and set. Good explanation of what we needed to know about letting it cool, etc. We wish ALL deliveries would be as well done and pleasant.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice refrigerator.
on January 28, 2026
Posted by: jmh1
from monee IL
[This review was collected as part of a promotion.] I like it. There were some negative issues, and if there is an opportunity to address them during this survey, I will do that at that time. Overall, however, I'm pleased.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com