Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.1
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
109
4 Stars
53
3 Stars
19
2 Stars
8
1 Star
20
75%of customers recommend this product.
(
102 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
3
Great...except terrible water taste
on March 11, 2026
Posted by: Lauren R
[This review was collected as part of a promotion.] I love the space and the dual ice makers. Ultimately, I'm not sure I'll end up keeping it. The water tastes (and smells) very plastic-y. This is the second one we've tried (the store exchanged the first in case it was simply a lemon) and it still has bad tasting water. Yes, we flushed the filter. That's the first question everyone asks. We flushed 5 gallons immediately. And have been going throug 1-2 gallons a day for the last 2 weeks we've had it. It's not that the filter needs to be flushed. The ice, surprisingly, is not affected; it tastes fine. It seems as if the water is setting in the line at the back of the fridge to get the bad flavor? The first glass of water always needs to be dumped. But then the second glass of water is fine. But if you don't get water for a bit (say an hour or so), it goes back to tasting bad and needs a glass dumped again. We do this process EVERYTIME we want water. Except for the water issue, and the left door refusing to stay open and swinging back to clock you on the head with some force, we like the fridge. It has GREAT space. But, the water may be a deal breaker.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Overall great refrigerator
on March 10, 2026
Posted by: Karenp
[This review was collected as part of a promotion.] I remodeled my kitchen and the refrigerator looks great! I love the double ice dispenser.
The set up was easy . Organizing my food products with all storage drawers and shelves worked very good.
The set up was easy . Organizing my food products with all storage drawers and shelves worked very good.
Written by a customer while visiting whirlpool.com
Customer Rating
1
dud
on March 4, 2026
Posted by: dudmagnet
[This review was collected as part of a promotion.] Had it one month and the bottom ice maker is not working. Way to go Whirlpool.
Response from whirlpool.comBy Branded Team, Consumer Care, March 5, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator ice maker. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 930026.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 930026.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a Happy Customer
on February 28, 2026
Posted by: Monte
[This review was collected as part of a promotion.] Don't like ice and water dispenser. Temp in both the refrigerator and freezer is often higher vs set points. Doesn't show actual frig or freezer temps. Had to buy therometers for both freezer and frig. Should have bought a Bosch or Kitchen Aid, etc. To add insult to injury it came new with a small dent in freezer drawer.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928489.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928489.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge size is awesome
on February 26, 2026
Posted by: gary
from Yorkton, Sk
(This review was collected as part of a promotion.) Bought fridge a month ago and door ice maker does not work. After getting a service tech out, it was discovered that it wasn't the ice maker, it's possibly a valve inside the fridge. Of course no parts yet, but it sure made a mess inside the fridge with water and ice. While waiting on a tech again the bottom of the fridge filled with water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, February 27, 2026
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, phone number and your address. Please include case/review ID #299001063 in the subject line. Thank you! -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Choice!
on February 20, 2026
Posted by: PSC924
[This review was collected as part of a promotion.] I am so happy this refrigerator as it is similar to my previous one but I like it even better! The one drawer freezer has more space than my previous two drawer freezer as it has the pull out rack and a pizza slot in the front of it. The extra ice maker is handy if you are in need of extra ice for a larger garthering or filling a cooler. The racks inside the door are deeper to hold more condiments etc. The split shelf is nice to accomodate the smaller and taller items. I am very pleased and it is also very quiet. Great product!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 20, 2026
Posted by: 52blue
[This review was collected as part of a promotion.] I love all the room it has. The double ice maker and it’s quiet running
The only issue is the left door does not stay open
The only issue is the left door does not stay open
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very pleased
on February 19, 2026
Posted by: BillFl
[This review was collected as part of a promotion.] Very good shelves in refrigerator and bottom drawer is more spacious than I expected. Only concern is that the door left open alarm volume is quite low.
Written by a customer while visiting whirlpool.com