Customer reviews from whirlpool.com
Whirlpool - 29.58 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.2
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
54
4 Stars
23
3 Stars
8
2 Stars
1
1 Star
8
80%of customers recommend this product.
(
44 out of
55)
Customer Reviews for Whirlpool - 29.58 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
3
Love it except for icemaker #1
on July 14, 2025
Posted by: Limestone143
from TX
[This review was collected as part of a promotion.] Love this unit overall, have had it for approx 6 weeks. The fridge space feels extra roomy, and the freezer is different but working out. I purchased this model with two icemakers so we will have plenty of ice at our Lakehouse. Both worked initially, but the unit on the door stopped a few weeks in. I have turned on/off, powered down whole unit, searched online, and reviewed the user's guide; but nothing has resolved the issue. Note that much of the advice and directions are generic and not unique to this model. There is probably an overflow switch or sensor I cannot locate but we shall see, a technician comes out soon.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Uneven doors
on August 26, 2025
Posted by: Vegas
from Las Vegas
[This review was collected as part of a promotion.] Delivered with uneven doors (left side lower than right). Slightly corrected using leveling leg, but this results in entire refrigerator not being level (used a level to check both floor and refrigerator for plum). Looking at the hinge shows that it is not level as if not properly installed or the door is too heavy for the hinge. This also seems to result in the left door not staying opened when getting items out of the refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6421fNaT7 and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6422fNaTC or Instagram http://spr.ly/6423fNaTh. When responding, please include your contact information and reference Case # 784864.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6421fNaT7 and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6422fNaTC or Instagram http://spr.ly/6423fNaTh. When responding, please include your contact information and reference Case # 784864.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Very Poor Lighting in Fridge
on October 3, 2025
Posted by: DisappointedNM
from New Mexico
[This review was collected as part of a promotion.] If I had been able to look this fridge over with it being plugged in, I wouldn't have bought it. The lights inside are SOOOOO poor. There are 4 lights inside the fridge. Two are at the very top. So, if you fill your top shelf, guess what that does - it blocks all of the light! The other two lights are along the sides of the fridge but instead of being set back so they cover the shelves, the lights are between the shelves and the doors way up front. They are also very small lights instead of strips to light up the full height of the fridge. Where they are set, they really don't do much to light up the fridge. Oh also, the lights don't just come on when you open the door. No, they brighten up slowly. So slowly that you can open the door grab something (assuming you know where it is and don't need light to see) and close the door before the lights go to full brightness. Really?
Like I said, I wouldn't have bought it just for the lights. My last fridge was so bright inside it was great.
You can get water out of the dispenser with the righthand door open. You CANNOT get ice out of the same dispenser with the righthand door open. The dispense is completely within the lefthand door. Not sure why the righthand door has anything to do with the dispenser functions.
You can open the lefthand crisper with just the lefthand door open. You CANNOT open the righthand crisper drawer with just the righthand door open. You have to open both doors to open the right hand crisper.
There needs to be another shelf setting between the top two. You can only set the upper most shelf at the very top. You need another choice and this would have been very easy to add into the sides of the fridge. Not sure why this was not provided.
The freezer drawer also has very poor lighting. One little bitty light in the top center right at the front edge of the freezer doesn't do much at all. Not sure why they bothered. Again my old fridge was lit up like noon.
So far the door ice maker works well. The crushed option tends to powder more than crush though. I like that you can remove the door ice bucket and dump everything. Other models we've had would ice up and you couldn't get to it. Being able to remove the bucket should make maintenance easier. The freezer ice maker seems to work well also but instead of dumping ice along the length of the ice bucket in the freezer, it dumps at the very back so you have to make sure to move the ice around if you want to keep the freezer bucket full.
We have the fridge set at 34° but multiple thermometers within the fridge show the temperature at 41°. We have the freezer set at -5° and thermometers show it at 1°. It should get closer to the set temperatures. It's also a little disturbing that a new appliance cannot get below zero. The freezer to completely full and everything has been set up for over two weeks so the temperatures should have stabilized.
We replaced an 11 year old Samsung of the same style as this one. The freezer wasn't getting cold anymore and we were tired of fighting with it. That Samsung had issues with the ice makers also, but comparing the fridge portion to this new Whirlpool, the Samsung wins.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features and very clean lines
on July 25, 2025
Posted by: Steve55
from Carlsbad, CA
[This review was collected as part of a promotion.] We bought this about a month ago and so far we're very happy. However, we have noticed a bit of frost build up in the freezer. Not sure why. Additionally, there seems to be very little light in the freezer. Other, we love the pizza space and the adjustable slide drawers in the freezer section.
The fridge overall is a very clean look with ample room.
The fridge overall is a very clean look with ample room.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great refrigerator when all components work
on November 6, 2025
Posted by: Oskee
from North Carolina
[This review was collected as part of a promotion.] I purchased this two weeks ago and is happy with the product but not so happy with the customer service reps over the phone. The crew that came out to my address to install and deliver the refrigerator. We’re also great as well as Philip the representative in the Gastonia store location.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Amazing amazing amazing!
on April 6, 2025
Posted by: ashleyr503_9704
[This review was collected as part of a promotion.] Oh my goodness, this refrigerator is amazing! This was a total upgrade. So much room, I love that I can change the temp. It has an ice maker which works great!
Written by a customer while visiting influenster.com
Customer Rating
5
We love our new fridge!
on April 13, 2025
Posted by: amandah917_7834
[This review was collected as part of a promotion.] So there was a little issue on the correct refrigerator I claimed and the one I received. I created a ticket and Influenster was great about explaining the situation and that this was the substitution refrigerator. I actually love my new fridge and am so thankful that I got one from Influenster! I love the ice maker and the scoop that came with it. It’s also very quiet compared to my last one. It’s so big and we have tons of room in the fridge and freezer! We all love it so far!! Thank you Influenster :)
Written by a customer while visiting influenster.com
Customer Rating
4
The perfect fridge
on May 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This fridge is amazing for those looking for space! It’s so deep and has so many storage options. I love the ice maker and that it comes with a scooper. The pizza pocket is so convenient !!! I don’t hear any noise which is also amazing! The only thing I wish was different is the water dispenser is in the inside of the fridge and sometiems depending on the cup it makes a mess. Overall, this fridge is spacious and high tech.
Written by a customer while visiting influenster.com