Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.1
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
109
4 Stars
53
3 Stars
19
2 Stars
8
1 Star
20
75%of customers recommend this product.
(
102 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
5
Great capacity and flex storage
on June 13, 2026
Posted by: Gerwayne
[This review was collected as part of a promotion.] Great capacity in booth refrigerator and freezer sections. Multiple door storage shelves provided flexible storage for drinks, condiments, etc. The freezer top drawer is easily accessed for lesser used items while the main section is spacious. The frozen pizza storage area is an added bonus!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible water dispenser design
on June 13, 2026
Posted by: Criss refrigerator
[This review was collected as part of a promotion.] I use to think whirlpool was top notch. I will never buy one again.The water dispenser is so slow even with brand new filter installed.Servie guy already came to house replaced 2 parts did not help.We are very disappointed in refrigerator
Response from whirlpool.comBy Branded Team, Consumer Care, June 15, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator dispensing water slowly. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible Solutions
Do you have the correct water pressure?
Ensuring the correct water pressure for your Whirlpool appliance is important for it to function efficiently. Optimal water pressure ensures consistent ice production and smooth water dispensing, while inadequate pressure can lead to performance concerns. Low water pressure can cause water to be dispensed more slowly, result in small or hollow ice cubes, or lead to slow or no ice production. Review Ensuring Correct Water Pressure for recommendation and additional information.
Using a reverse osmosis system? Connecting a refrigerator to an RO system can work, but RO systems can further reduce water pressure. Review Ensuring Correct Water Pressure for more information.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure that it was installed correctly. An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked in place and creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water. If water dispenses, the water filter was installed improperly; reinstall it.
If you need help installing your water filter, watch the everydrop® instructional videos.
Does the water filter need to be replaced?
It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps ensure a continuous supply of cleaner, fresher-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or improperly installed water filter can reduce water flow to the ice maker and dispenser, potentially causing low ice production and slower water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 976256.
We look forward to resolving this for you.
Marie Q
Possible Solutions
Do you have the correct water pressure?
Ensuring the correct water pressure for your Whirlpool appliance is important for it to function efficiently. Optimal water pressure ensures consistent ice production and smooth water dispensing, while inadequate pressure can lead to performance concerns. Low water pressure can cause water to be dispensed more slowly, result in small or hollow ice cubes, or lead to slow or no ice production. Review Ensuring Correct Water Pressure for recommendation and additional information.
Using a reverse osmosis system? Connecting a refrigerator to an RO system can work, but RO systems can further reduce water pressure. Review Ensuring Correct Water Pressure for more information.
Was the water filter recently replaced?
If the water filter was just replaced or installed, ensure that it was installed correctly. An improperly installed water filter could reduce or stop water flow, decrease ice production, cause leaks from the filter housing, or lead to other concerns. Check to make sure the water filter is locked in place and creating a proper seal. To check the installation, remove the water filter from the housing and try to dispense some water. If water dispenses, the water filter was installed improperly; reinstall it.
If you need help installing your water filter, watch the everydrop® instructional videos.
Does the water filter need to be replaced?
It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps ensure a continuous supply of cleaner, fresher-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or improperly installed water filter can reduce water flow to the ice maker and dispenser, potentially causing low ice production and slower water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.
If you continue to experience issues, our team is ready to provide additional assistance. Please feel free to reach out to us through any of the convenient options below:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 976256.
We look forward to resolving this for you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very pleased with the features and performance.
on June 13, 2026
Posted by: Ivan R.
[This review was collected as part of a promotion.] Great capacity and ice making. Maintains temp very well. Easy to change water filter. Plenty of door storage. A real upgrade from my previous GE fidge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Luxury Ice
on June 12, 2026
Posted by: NurseKB
[This review was collected as part of a promotion.] I love the compartments and the space. The crushed ice is phenomenal.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great set
on June 12, 2026
Posted by: Gabe4
[This review was collected as part of a promotion.] So far so good ! I’m loving the set and hopefully it keeps up for a long time
Written by a customer while visiting whirlpool.com
Customer Rating
5
Well Made With Great Features
on June 12, 2026
Posted by: Food Lover!
[This review was collected as part of a promotion.] Our Refrigerator is well organized and the digital controls made it easy to operate! The ice dispenser works well! We did have an issue the the freezer ice dispenser but Whirlpool promptly took care of our iss and we are very satisfied with their service! We are happy our purchase!
Written by a customer while visiting whirlpool.com
Customer Rating
4
We are hopeful...
on June 12, 2026
Posted by: Grant R
[This review was collected as part of a promotion.] We are hopeful that this will be a great unit. Unfortunately after 50 days, the refrigerator fan started rattling and we called for service. It took 8 days for them to come out. They said we needed a new freezer back panel and they would order it. That took 1 1/2 weeks. Scheduled for panel to be replaced. The entire unit iced up and stopped working. Had to live out of ice chest for one week.
We unplugged the unit, let it set for 8 hours. The freezer came 90% back.
Thank goodness we had an upright freezer.
The new panel with the fan installed went in quick and now everything is working.
Ashamed it took so long for service on a less than 80 days old refrigerator.
Whirlpool needs a better way of responding to brand new equipment failures.
Also refrigerators or freezers should always be responded to quicker than other appliances because of the potential loss of food.
We unplugged the unit, let it set for 8 hours. The freezer came 90% back.
Thank goodness we had an upright freezer.
The new panel with the fan installed went in quick and now everything is working.
Ashamed it took so long for service on a less than 80 days old refrigerator.
Whirlpool needs a better way of responding to brand new equipment failures.
Also refrigerators or freezers should always be responded to quicker than other appliances because of the potential loss of food.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
don"t but this unit ..spend more money on another
on June 12, 2026
Posted by: cousin kenny
[This review was collected as part of a promotion.] the French style doors don" close properly ;the the left side is opened first
the freezer is smaller than the old Maytag model we had ( side by side)
the two top doors are not level
the freezer is smaller than the old Maytag model we had ( side by side)
the two top doors are not level
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com