Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.1 out of 5
4.1
(209 Reviews)
Open Ratings Snapshot
Rating breakdown 209 reviews
5 Stars
109
4 Stars
53
3 Stars
19
2 Stars
8
1 Star
20
75%of customers recommend this product. 
(
102 out of 136
)
Best Buy Privacy Policy
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
2 out of 5
2
A nightmare
on July 25, 2026
Posted by: Cinnamon327
This has to be one of the worst modern refrigerator I've ever had. Took 2 deliveries because when they hooked up the first one it wouldn't get water. Confirmed what was coming in. Had to wait almost a week to get the replacement. Water finally came in.
The deli bin is warped on the top and the other bins are almost as bad. The control panel is inside the door frame and is illogical, and the worst part is that the manual doesn't tell you how to use it. I've looked everywhere to find out how to get the freezer ice back to 'on'. The water and Ice dispenser on the door is prone to make a mess because the water tab is short and right in front of the longer ice tab. If you have a container that is wide you end up pouring both water and ice at the same time.
The open door warning is so quiet you can stand 1 foot awy from it and never hear it.
One of the worst appliance purchases I've ever made. I used to trust the Whirlpool name, never again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We are so incredibly sorry to hear about the ongoing issues you've been experiencing with your Whirlpool® Refrigerator. We truly value your feedback and understand how frustrating it must be to deal with these multiple concerns. Please know that we always strive to provide the best possible support, and it is genuinely disheartening to learn that we missed the mark. To ensure we look into this for you right away, please feel free to reach out through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24348047.
We sincerely appreciate your patience and look forward to helping you resolve this.
Best regards,
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Nice unit
on July 22, 2026
Posted by: David6834
[This review was collected as part of a promotion.] Very nice refrigerator Only hiccup is left door will not stay open Unit is leveled
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4 out of 5
4
Water filter leaks occasionally
on July 22, 2026
Posted by: Yourekidding
[This review was collected as part of a promotion.] I am experiencing occasional leaking from the water filter. Next time it happens, I'll request service.
Written by a customer while visiting whirlpool.com
Customer Rating
4 out of 5
4
Great refrigerator over all
on July 15, 2026
Posted by: FloatinALong
[This review was collected as part of a promotion.] We have been quite pleased with this refrigerator. It keeps everything nice and cool and it is well-lit. In fact, our only complaint so far is that the freezer section of the refrigerator almost seems to be too cold. We can't keep ice cream in it because it becomes almost un-scoopable. It is actually easier to scoop when we store it in our upright deep freezer. We also love that it has dual ice makers which is really convenient when we have company over.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3 out of 5
3
on July 14, 2026
Posted by: dd1of6
[This review was collected as part of a promotion.] Icemaking: Not impressed by the amount of noise made when filling the icemaker with water. Sounds like static on a radio with the volume turned up. The problem is not a kink in the water line or air in the water line or a bad water filter.
Other than this issue, I like the product.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Would recommend to everyone Great brand
on July 5, 2026
Posted by: Gasmanbill
[This review was collected as part of a promotion.] Great fridge, wife loves the deep freeze. Ice maker is awesome. Pull out drawers slide so nice. Wish left hand door stayed open when loading or unloading. Weight of ice in ice maker always makes door shut fast
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Great Refrigerator
on June 27, 2026
Posted by: NYinTX
[This review was collected as part of a promotion.] Great refrigerator. Maintains temperature and love the 2nd ice bin in the freezer. Everything stays organized.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Excellent Refrigerator
on June 26, 2026
Posted by: DBruce
[This review was collected as part of a promotion.] We love this refrigerator. It is roomy in the refrigerator area and the freezer area. I love the front slot in the front of the freezer which is meant for pizza, but it is handy to put smaller items that I can readily access. The 2 icemakers are great! The only negative comment is that the spout for the water dispenser needs to be further out. If you don't hold your cup directly under it and tilted, the water goes everywhere but in the cup. We would buy this refrigerator again hands down.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Showing 9-16 of 209 results 
<< 1 2 3 4 5 ... 27 >>