Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.1
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
109
4 Stars
53
3 Stars
19
2 Stars
8
1 Star
20
75%of customers recommend this product.
(
102 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
5
Love the extra ice tray in the freezer.
on December 21, 2025
Posted by: Frig
from Kenneth City, Florida
[This review was collected as part of a promotion.] This has been the best major appliance purchase I have ever made. We have so much extra space!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 19, 2025
Posted by: John Wayne 219
[This review was collected as part of a promotion.] So far so good the dual ice maker & 30 cu ft ,are great features. This is a total upgrade to the samsung it replaces ex.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad refrigerator
on December 18, 2025
Posted by: Red50
We bought this refrigerator about a month ago, so far I hate it . They can’t get the doors level, don’t like the water dispenser, the door will not stay open and the other day it switched to vacation mode. I would never recommend this refrigerator to anyone.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 881928
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
good features but some of features need more info
on December 15, 2025
Posted by: Barb's
from Delran NJ
[This review was collected as part of a promotion.] Good Refrigerator but the operating manual needs to explain the functions better
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk
on December 14, 2025
Posted by: B.Zeigler
[This review was collected as part of a promotion.] Ice maker doesn't work. Freezer doesn't get to proper temperature. Waiting on a fix and thinking I got a real lemon. I would not recommend this brand to anyone.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Hello,
Thank you for your review.
If your refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 875764
We’re looking forward to hearing from you.
Christy T
Thank you for your review.
If your refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 875764
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very spacious.
on December 12, 2025
Posted by: Tlam1
(This review was collected as part of a promotion.) Having it installed 1 month ago and so far I am happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 12, 2025
Posted by: Billbob
[This review was collected as part of a promotion.] Doors are uneven in height. To be corrected in a couple of days. Ice maker door does not stay open even though the fridge is level in both side to side and front to back
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy and user friendly.
on December 11, 2025
Posted by: JWP!
from Las Vegas, NV
[This review was collected as part of a promotion.] We bought this refrigerator a couple of weeks ago and are glad that we did. It holds quite a bit, both in the refrigerator and the freeze. There are two ice makers, on in the refrigerator door and one in the freezer; the freezer ice maker can be turned off to provide for additional storage space and then turned on when needed. The only odd thing to use is the freezer shelves. The top shelf which requires less bending has to be pulled out to access. The lower shelf requires more bending but that is the default shelf when the freezer is opened. That said, we love this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com