Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Average customer rating
4.1
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
109
4 Stars
53
3 Stars
19
2 Stars
8
1 Star
20
75%of customers recommend this product.
(
102 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black Stainless Steel
Customer Rating
1
Terrible
on February 5, 2026
Posted by: David
[This review was collected as part of a promotion.] Broke down after first 5 weeks of getting it. Whirlpool repair scheduled for next Wednesday 2/11/2026. Absolutely ridiculous having to wait two or three weeks for repair.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 5, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913468.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913468.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very disappointed
on February 4, 2026
Posted by: ME2026
The refrigerator arrived with the two top doors not aligned with each other. The tech needed to adjust the left leveling foot significantly in order to line them up. The left door that has the ice maker and water dispenser in it does not stay open all the way and the adjustment made it even worse. When you open the left door all the way, it swings back in to the point that you can’t open the left or bottom drawers; you need to hold the door open with one hand and open the drawer with the other. When you let go of the door, it swings into the open drawer. We have had the tech out twice to look at this issue and the response is “it is what it is.” This seems to be a recurring issue based on reviews I’ve now read on other sites which would seem to indicate it is a design flaw, not an individual refrigerator defect. I would exchange it if I could, but I’m being told that’s the way it was designed. A poor design, indeed!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 4, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. Please see the following for some troubleshooting tips:
Doors Not Aligned - Refrigerator Possible Solutions
Importance of Proper Leveling and Alignment
A refrigerator that is not level or has improperly aligned doors may lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuation
Incorrect contact with the door switch
1. Level the Refrigerator
Before adjusting the doors, the refrigerator must be properly leveled (side-to-side and front-to-back) for overall proper operation.
Refer to your Owner's Manual or Installation Instructions for specific leveling information.
Use a level to ensure the refrigerator is flat.
Check that the floor underneath is also level; shims may be needed if the floor is uneven.
2. Check Food Storage in Doors
The doors are designed to be slightly uneven when empty to account for the weight of food. Adding food to the doors can help them align properly.
3. Adjust the Doors
Once the refrigerator is level, the doors can be adjusted. Instructions for adjusting the doors are found in your Owner's Manual or Installation Instructions.
For additional troubleshooting information, please visit: http://spr.ly/6421hyI5d
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6422hyI5e
Instagram: http://spr.ly/6423hyI55
Live Chat: http://spr.ly/6424hyI5g (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 913167.
We’re looking forward to hearing from you.
Marie Q
Doors Not Aligned - Refrigerator Possible Solutions
Importance of Proper Leveling and Alignment
A refrigerator that is not level or has improperly aligned doors may lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuation
Incorrect contact with the door switch
1. Level the Refrigerator
Before adjusting the doors, the refrigerator must be properly leveled (side-to-side and front-to-back) for overall proper operation.
Refer to your Owner's Manual or Installation Instructions for specific leveling information.
Use a level to ensure the refrigerator is flat.
Check that the floor underneath is also level; shims may be needed if the floor is uneven.
2. Check Food Storage in Doors
The doors are designed to be slightly uneven when empty to account for the weight of food. Adding food to the doors can help them align properly.
3. Adjust the Doors
Once the refrigerator is level, the doors can be adjusted. Instructions for adjusting the doors are found in your Owner's Manual or Installation Instructions.
For additional troubleshooting information, please visit: http://spr.ly/6421hyI5d
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6422hyI5e
Instagram: http://spr.ly/6423hyI55
Live Chat: http://spr.ly/6424hyI5g (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 913167.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feactures
on February 2, 2026
Posted by: steve70
[This review was collected as part of a promotion.] Large capacity and dual ice maker. Love the no fingerprint stainless steel.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works great
on February 2, 2026
Posted by: fridge
[This review was collected as part of a promotion.] Only have had it for a couple of weeks, but very happy with it so far. Very quiet and doing what it is supposed to do.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Door Ajar Alarm Peeps All the Time
on February 1, 2026
Posted by: brimax
from Bartow, FL
I really want to like this Fridge, but there is a major flaw the door ajar warning comes on at random times. It was delivered Tuesday Jan. 27th, 2026 and the door ajar alarm kept peeping.
Yesterday, Feb. 1st I had the time to look at it. Checked reed switches with multimeter, they send a signal when magnet is present, but does not turn of the frigerator lights when hooked up and past near the switches. Leveled the unit and the left door sags , added 2 washers the the bottom hinge and this seemed to do the trick. Light turned off andthe water and ice dispenser started to work.
Run Errands all day and can home in the evening. The frig still was functioning fine. Put new grocecies in the fridge. After fabout 30 minutes started transferring food from old fridge to the new one. Had the door open for a bit, and after shutting the door the door ajar alarm came on soon after. I peeked through the gasket and the interior light never goes off when the alarm is peeping.
Resetting the fridge by unplugging it works for about 5 minutes and then the alarm goes off without the door ever being opened. Today I put it in Sabbath mode for and hour then reset the mode, this worked for almost an hour then the door ajar alarm started beeping again.
Is this a Control baord issue?
Model# WRFF3736SZ
Serial# TME0604179
Serial# TME0604179
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 2, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911857.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #911857.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Spacious, good qualities, little design annoyances
on January 31, 2026
Posted by: xxxx
[This review was collected as part of a promotion.] Spacious, good layout, many other positive qualities, but many little issues affect overall intial quality. This refrigerator is too new to rate overall quality. Refrigerator doors are the biggest issue. The doors do not self close, requiring a push to close, they are tough to level, and the doors must be opened almost perpendicular to the sides in order to open the bottom crisper drawer, then must be held open so as not to interfere when closing the crisper drawer. The doors are tough to completely level. Top shelf has limited height clearance and is not adjustable. The door ice maker works well, but is the loudest that I have ever heard when dispensing ice. The freezer ice maker doesn't make ice as fast as expected.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Hasn’t worked right since day one !!
on January 30, 2026
Posted by: Not impressed
from Omro WI
[This review was collected as part of a promotion.] The ice maker in the door hasn’t worked since day 1. It’s now 4 months later and they are still trying to figure it out.
I paid for a brand new refrigerator that works. That’s not what they gave us!!!!!!
I paid for a brand new refrigerator that works. That’s not what they gave us!!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very Roomy, we love it.
on January 27, 2026
Posted by: JRRich
[This review was collected as part of a promotion.] Only 1 month old and bottom ice maker stopped working, otherwise, I love the refrigerator. Tons of room and the top ice maker keeps up with demand. Service call has been requested.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com