Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
115
4 Stars
30
3 Stars
13
2 Stars
3
1 Star
10
85%of customers recommend this product.
(
82 out of
96)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Customer Rating
5
Great design. Freezer drawer pulls all the way ou
on December 31, 2025
Posted by: jun22
from Ma
[This review was collected as part of a promotion.] I love the size of my refrigerator. I also love the clear drawers so i can see what is in them. The fridge is a little deep so it sits beyond my cabinets but it is worth it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy
on December 30, 2025
Posted by: Whirlpool refrig
[This review was collected as part of a promotion.] Very happy so far. Refrig is very quiet even when making ice
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 28, 2025
Posted by: Macie28699
[This review was collected as part of a promotion.] Purchased a new refrigerator because they old one was leaking water from the ice dispenser. This one that I purchased is having the same issue, but the water that is leaking is causing the ice bin to freeze into a block of ice. Had repair person out to fix and he said that the water line had frozen, resulting in water spilling. Unfroze, and two days after repair, it had froze again and stopped making ice at all!
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 889819
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Big convient fridge from whirlpool!
on December 26, 2025
Posted by: Rtcane
[This review was collected as part of a promotion.] Refridgerators is a nice size and fits well on in kitchen. The water dispenser indoors is not an issue abd give the external lift look a modern design. The ice maker is slightly slow but a large capacity so it hold a lot . I just don’t turn it off unless I’m out of the house for over a week. Perfect if you need to make ice for a party. Just get quality food grade bags and pour the ice in there and continue to make ice. No more ice runs for parties!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
TERRIBLE - DO NOT BUY
on December 23, 2025
Posted by: Melody
from Westminster, MD
Fridge doors don't close by themselves! They stay partially open when not physically pushed very hard. Unacceptable.
-Tiny bits of plastic everywhere that is impossible to get off.
-Interior shelving "metal" scrapes off VERY easily. Ends of shelving looks like crap after only a few months.
-Interior shelving doesn't allow you to slide items across due to large hinges in the middle. Junk design.
-Tiny bits of plastic everywhere that is impossible to get off.
-Interior shelving "metal" scrapes off VERY easily. Ends of shelving looks like crap after only a few months.
-Interior shelving doesn't allow you to slide items across due to large hinges in the middle. Junk design.
DO NOT BUY.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 885787
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features-More Room!
on December 23, 2025
Posted by: lms2025
from Norfolk NE
[This review was collected as part of a promotion.] Our refrigerator had quit, unable to be fixed, so we were looking for the same type of refrigerator. Honestly, we overlooked this model to begin with because there was no ice or water in the door. However, on closer inspection, there is water, and we LOVED the idea of having large capacity ice in the freezer. We have LOTS more room in our refrigerator because shelf space is not taken up by the ice maker. We are loving it. This model fits us much better than our old refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Plenty of space
on December 22, 2025
Posted by: GN62
[This review was collected as part of a promotion.] Had it for a couple of weeks,not a big fan of the water dispenser inside the fridge and don't like the fact that both doors have to be completely open to pull out the deli drawer
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great so far!
on December 21, 2025
Posted by: Greg C
from Columbus OH
[This review was collected as part of a promotion.] Huge family sized refrigerator at a great price. We purchased this about a month ago to replace a 20 year old side by side that never seemed to have enough space. Problem solved! This model has plenty of space, which is put to good use with thoughtfully designed shelving and bins. Everything is visible and easy to reach without shuffling the contents searching for a tub of sour cream. We chose the internal water dispenser and ice maker because we value the extra space and clean layout over "through the door" water and ice, which always seem more prone to failure after a few years.
One caveat with the French doors: make sure you have enough kitchen space to swing the doors wide open. There is a full-width drawer that will not pull out if you don't open the doors all the way. Whirlpool calls this out in the product description, so read and measure before you buy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com