Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
115
4 Stars
30
3 Stars
13
2 Stars
3
1 Star
10
85%of customers recommend this product.
(
82 out of
96)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Customer Rating
5
Wonderful fridge!
on February 15, 2026
Posted by: Huntersgrandma
[This review was collected as part of a promotion.] The refrigerator of my dreams!! Every thing is so organized and accessible.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Refrigerator
on February 11, 2026
Posted by: Wright
[This review was collected as part of a promotion.] We are going through a whole house remodel and I was in need of a larger refrigerator. This fridge has so much room and it is extremely easy to keep organized! My only complaint is the ice maker does not produce very much ice and the water stream is very slow.
Written by a customer while visiting whirlpool.com
Customer Rating
1
It's either a lemon or crappy construction
on February 10, 2026
Posted by: rachel491
from Houston, TX
I purchased this refrigerator over the summer. I researched other brands and models for a long time. Ultimately, I went with whirlpool because our last fridge was a used Whirlpool and that sucker was so solid. We only upgraded because the previous fridge was 20 cu ft, and we needed more like 30 cu ft.
Here's the good:
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
Here's the annoying:
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
The bad:
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
Is the fridge I got a lemon? Maybe.
Am I completely disappointed in this fridge so far? Yeah, pretty much. Especially because our USED, 10+ year old Whirlpool held up better than this NEW fancy one.
Am I looking forward to emptying out my fridge for another 24 hours and having ANOTHER repairperson coming to see if they can fix my godforsaken ice machine? ABSOLUTELY NOT.
Do I feel like a total TOOL for not just buying a similar Samsung fridge my friend has, which hasn't had ANY issues in over 4 years? 100%. And moreso because it has the extra drawer and TWO types of ice. #firstworldsigh
So, yeah. Buyers Beware.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best fridge for the price
on February 10, 2026
Posted by: NanaJ
from Lake Charles, LA
[This review was collected as part of a promotion.] We love this new refrigerator! The price was perfect for our budget. We enrolled in the Whirlpool extended warranty to be paid monthly. We feel like we got the best refrigerator for the size we needed. It’s bigger than our old one and that was a big selling point. Would definitely encourage purchasing this one if you want space and at a great price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on February 8, 2026
Posted by: Nanajo
[This review was collected as part of a promotion.] Great product live the room and all the features. Very versatile with shelf adjustments
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features,
on February 6, 2026
Posted by: MM2026
from Calgary AB
(This review was collected as part of a promotion.) I am overall satisfied with this Refrigerator. Its good size and has deep shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good size Refrigerator
on February 3, 2026
Posted by: Lele.eastcoast
from Eastern Carolina
[This review was collected as part of a promotion.] Good size Refrigerator with adjustable shelves. It just takes a while to make a full bucket of ice. The freezer has plenty of space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid unit so far
on January 30, 2026
Posted by: Brian72
[This review was collected as part of a promotion.] Bought and received about a week ago. Very spacious and organization is thought out. Only issue is ice maker make a loud whistle noise when filling with water. I am trying to determine if this is normal function or if my unit has a faulty part.
Written by a customer while visiting whirlpool.com