Customer reviews from whirlpool.com
Whirlpool - 30.53 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Average customer rating
4.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
106
4 Stars
24
3 Stars
13
2 Stars
3
1 Star
7
87%of customers recommend this product.
(
71 out of
82)
Customer Reviews for Whirlpool - 30.53 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Customer Rating
4
Good but can be better
on November 20, 2025
Posted by: Rob25job
from Missouri
[This review was collected as part of a promotion.] Great look, great functions. Three improvements: more shelves for smaller items please; dividing the deli drawer into 2 would be more convenient so you didn’t have to open both of the French doors to access it; the French doors need a shove to close them.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible service
on December 18, 2025
Posted by: Julie8
from Newfoundland
[This review was collected as part of a promotion.] Terrible service , I’ve purchased my refrigerator in September The ice machine has not worked since Purchased it, I’m having an awful experience dealing with the warranty. It is now December 18 and one has came to fix my ice Machine , I’ve spent countless hours on the phone and I’m getting nothing but a run around ..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with your name, phone number, model and serial number, and full address, including postal code? Please include review ID #881640, so we can look into what happened. Thank you. -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
1
It's either a lemon or crappy construction
on February 10, 2026
Posted by: rachel491
from Houston, TX
I purchased this refrigerator over the summer. I researched other brands and models for a long time. Ultimately, I went with whirlpool because our last fridge was a used Whirlpool and that sucker was so solid. We only upgraded because the previous fridge was 20 cu ft, and we needed more like 30 cu ft.
Here's the good:
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
1. The fridge is freaking huge. I throw 12 dozen eggs in this sucker and you don't even notice any missing space. It's perfect for our family of 6, and eliminated our need for a "garage fridge" or "drink fridge". The size is the real deal.
2. The interior water dispenser is legit cool. It's nice to have a flat front to hang up our chore charts or recipes, etc, without worrying about dripping ice or water on it.
3. It cools as it's supposed to
The ice** is a fun size
Here's the annoying:
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
1. the adjustment panel is on the inside left door and it gets touched all. the. time. Even when you lock it, you can still make it ding. Small, but annoying. Higher up, or even on the other door I don't think it would happen as often
2. The left door has a slide it part and it won't close if that slide isn't properly pushed in. Again, not a biggie, but annoying.
3. There is no "slow close" unless you physically ever so gently close it. Not great for a family of kids.
The bad:
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
1. **The ice maker absolutely blows. It spews ice behind the tray and onto the bottom of the freezer. It also doesn't freeze at the right temperature, or comes out kind of watery? Can't figure out which. Doesn't really matter though, because what happens is that the ice tray becomes a winter wonderland and turns the ice into a solid brick of ice. Did all of the troubleshooting with temperature and level, etc, and had someone come out for warranty work, but it didn't get fixed. We currently buy bags of ice to fill it because it was getting obnoxious to have to empty the tray or try to break off little pieces of ice. I'm about to have to get warranty work done again and I am really not looking forward to it because last time I had to empty out the entire dang fridge and turn it off for 24 hours. Kill me now, please.
The lunchmeat drawer is great and all, a little, but the metal (plastic??) edge just started to flake off and looks really trashy.
The door bins are total crap and started to crack almost immediately. This top one in the picture shattered completely and is being held together by packaging tape. They are equal opportunity crackers...whether they were completely full or nearly empty, every bin except for one has begun to crack, or in the case of the pictured one, shattered. I think the only way to prevent this is to literally line the shelves with safety rubber and close the door each time as if you are leaving a sleeping baby's room. AKA, not a "real use" situation.
Is the fridge I got a lemon? Maybe.
Am I completely disappointed in this fridge so far? Yeah, pretty much. Especially because our USED, 10+ year old Whirlpool held up better than this NEW fancy one.
Am I looking forward to emptying out my fridge for another 24 hours and having ANOTHER repairperson coming to see if they can fix my godforsaken ice machine? ABSOLUTELY NOT.
Do I feel like a total TOOL for not just buying a similar Samsung fridge my friend has, which hasn't had ANY issues in over 4 years? 100%. And moreso because it has the extra drawer and TWO types of ice. #firstworldsigh
So, yeah. Buyers Beware.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 916011.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice new additions, but noticeably sticks out more
on October 4, 2025
Posted by: GGRates
from California
[This review was collected as part of a promotion.] We bought this model as a replacement for this same refrigerator from 9 years ago. There are new features added that are improvements, like a better cooling distribution in the upper part, which looks like it will prevent things from freezing when they are crammed in the back. The ice bucket is huge, and the water dispenser inside can be operated with only one hand now. There are more lights inside, and the overall space is larger both in the bottom and top. However, here's the big downside, and it is a big one, it sticks out farther that our last fridge did (the same model). It is at least 2" deeper, which looks bad in our kitchen. I wish we could get a counter depth, but for a family our size that would never work. While I appreciate the updates and the larger space interior, it definitely sticks out and is an eye sore to me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 28, 2025
Posted by: Ballerie
[This review was collected as part of a promotion.] New refrigerator did not work did not get cool neither did freezer work.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 829897
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 829897
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far I love it
on April 16, 2025
Posted by: elizabethcook12_5812
[This review was collected as part of a promotion.] I got my new whirlpool refrigerator yesterday and so far I love it . There's so much space in it.. it's super cute, there's no noise to it and the controls for it are super simple and modern. It's supposed to be energy efficient but I can't really determine that yet but as of now I love it.
Written by a customer while visiting influenster.com
Customer Rating
5
Go upgrade to this one
on April 21, 2025
Posted by: christinae_5640
[This review was collected as part of a promotion.] This is by far the best refrigerator we have ever had. We love that this is an American made brand that stands behind their product for warranty matters. It is a beautiful stainless steel refrigerator with the french style doors and pull out freezer door. The water dispenser is located on the inside panel of the left door panel and has a digital display on the inside of the door. This allows you too control the temperature settings for the fridge and freezer. There is so much space that it is perfect for a growing family. We were able to put everything from our original fridge into this one with plenty of room to add our drinks and other items that really did not fit our old fridge. You open the freezer, and it is one door but it offers two drawers inside so that you can organize and neatly have everything accessible to you with out everything being cluttered. If you are looking for a modern, spacious refrigerator, this is it.
Written by a customer while visiting influenster.com
Customer Rating
5
We have space for everything a family of 5 would
on April 25, 2025
Posted by: antoinettep23_614
[This review was collected as part of a promotion.] This Whirlpool French door fridge is seriously made for big, busy families like mine. The large capacity is a total game-changer—we finally have space for everything! I love that the compartments are labeled (because yes, I need that kind of help), and the door shelves? They fit THREE rows of sauces. Three! The freezer is super roomy, with a separate pull-out just for ice, and the pizza pocket? Genius. It’s giving organized chaos—but make it cool and functional.
Written by a customer while visiting influenster.com