Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Average customer rating
4.4
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
115
4 Stars
30
3 Stars
13
2 Stars
3
1 Star
10
85%of customers recommend this product.
(
82 out of
96)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - Black
Customer Rating
5
Great features
on December 20, 2025
Posted by: Raymo
[This review was collected as part of a promotion.] Love the way you open both doors and you can see everything!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Baraboo, WI
on December 18, 2025
Posted by: Tommy
[This review was collected as part of a promotion.] The refrigerator is working great and we're enjoying the size of the unit!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible service
on December 18, 2025
Posted by: Julie8
from Newfoundland
(This review was collected as part of a promotion.) Terrible service , I’ve purchased my refrigerator in September The ice machine has not worked since Purchased it, I’m having an awful experience dealing with the warranty. It is now December 18 and one has came to fix my ice Machine , I’ve spent countless hours on the phone and I’m getting nothing but a run around ..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with your name, phone number, model and serial number, and full address, including postal code? Please include review ID #881640, so we can look into what happened. Thank you. -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
3
Broken Ice Maker
on December 17, 2025
Posted by: Mozie
[This review was collected as part of a promotion.] The ice maker is non functioning from the first day of purchase, so that is very disappointing. Still under warranty, but hopefully not a sign of things to come. The refrigerator is spacious and cold. Check the size since I did not realize this refrigerator is deeper than the one I replaced, so it sticks out a little further. That said, it is 31 cubic feet, so there is a ton of space. If you use the wide drawer for drinks, there are no ridges to keep them in place, so they roll back and fourth as you pull out the drawer. The interior water dispenser seems slower to fill than a door dispenser, so it is a little annoying but tolerable. The doors are also difficult to close. We have accidentally left the door slightly open numerous times.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on December 12, 2025
Posted by: Mdhamani
from Columbus Ohio
[This review was collected as part of a promotion.] I've had for he fridge for a few weeks now. Installation was a hassle. One installer said my water shut off valve needed replaced. Paid to have that done. Next installe said valve needed to be behind the fridge. 3rd installer finally got the job done. Next the ice maker didn't work. Repair company was sent out to fix a brand new fridge. Now the water doesn't dispense and they need to come and repair that.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 15, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
If your water dispenser isn't working, check these common issues:
1. Control Lock Feature:
Problem: The Control Lock is on, preventing dispensing.
Solution: Check the control panel and follow your manual to deactivate the lock.
2. Water Filter Issues:
A. Installation/Clog: A new or recently replaced filter might be improperly installed or a clogged, old filter may be restricting flow.
Solution:
Ensure the filter is securely locked and sealed.
Test: Remove the filter; if water dispenses, the filter was installed incorrectly. Reinstall until it "clicks."
Replacement: Replace your Whirlpool filter every six months or when the indicator light comes on. Use genuine everydrop® water filters for best results.
3. Water Supply Line:
A. Connection: Ensure the connection is 1/4" soft copper or PEX tubing. Maintain a service loop behind the unit.
B. Kinks: Kinks or pinches in the line reduce water flow.
Solution: Pull the fridge out and gently straighten any kinks in the supply line.
4. Water Pressure:
Problem: Low pressure causes slow dispensing, small ice cubes, or no ice.
Solution: Review guide on Ensuring Correct Water Pressure to ensure it meets specifications. Reverse Osmosis (RO) systems can reduce pressure; consult guidelines for RO connection.
5. Dispenser Engagement:
Problem: The dispenser paddle/pad is not fully pressed.
Solution: Ensure your container firmly and fully engages the paddle or pad switch to activate water or ice flow.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 874180
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
If your water dispenser isn't working, check these common issues:
1. Control Lock Feature:
Problem: The Control Lock is on, preventing dispensing.
Solution: Check the control panel and follow your manual to deactivate the lock.
2. Water Filter Issues:
A. Installation/Clog: A new or recently replaced filter might be improperly installed or a clogged, old filter may be restricting flow.
Solution:
Ensure the filter is securely locked and sealed.
Test: Remove the filter; if water dispenses, the filter was installed incorrectly. Reinstall until it "clicks."
Replacement: Replace your Whirlpool filter every six months or when the indicator light comes on. Use genuine everydrop® water filters for best results.
3. Water Supply Line:
A. Connection: Ensure the connection is 1/4" soft copper or PEX tubing. Maintain a service loop behind the unit.
B. Kinks: Kinks or pinches in the line reduce water flow.
Solution: Pull the fridge out and gently straighten any kinks in the supply line.
4. Water Pressure:
Problem: Low pressure causes slow dispensing, small ice cubes, or no ice.
Solution: Review guide on Ensuring Correct Water Pressure to ensure it meets specifications. Reverse Osmosis (RO) systems can reduce pressure; consult guidelines for RO connection.
5. Dispenser Engagement:
Problem: The dispenser paddle/pad is not fully pressed.
Solution: Ensure your container firmly and fully engages the paddle or pad switch to activate water or ice flow.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 874180
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with purchase
on December 12, 2025
Posted by: RSSJ
[This review was collected as part of a promotion.] Have had for approx. 1 month. Refrigerator has more space than anticipated. We did not want all the high tech features that were not needed and just makes things more complicated. Temperature seems to be consistent.
Written by a customer while visiting whirlpool.com
Customer Rating
4
large capacity
on December 12, 2025
Posted by: Moosh
from McVeytown,Pa. 17051
[This review was collected as part of a promotion.] bought 1 week ago and so far it has been a good choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge/features for the money
on December 9, 2025
Posted by: Wizbang
[This review was collected as part of a promotion.] Very nice refrigerator, had a little hesitation on how the ice maker is functioning,!only filling about 1/4 full after 5 days?
Written by a customer while visiting whirlpool.com