Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
176
4 Stars
133
3 Stars
46
2 Stars
23
1 Star
28
74%of customers recommend this product.
(
149 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
1
Totally dissatisfied
on February 24, 2026
Posted by: Fed up
[This review was collected as part of a promotion.] The doors are not aligned. The refrigerator moves every time I open the door. Every time I open the freezer door it makes a sound as if it is hitting something. Whirlpool will not correct this problem without charging me a service fee. They claim it is an installation matter. The only installation was that the people dropped off the refrigerator and put it in the spot. I have owned thus refrigerator less than a month.
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 24, 2026
Posted by: Rick
[This review was collected as part of a promotion.] Very happy with performance to date. Quiet, roomy and efficient.
Written by a customer while visiting whirlpool.com
Customer Rating
3
look elsewhere
on February 23, 2026
Posted by: chet
[This review was collected as part of a promotion.] compressor is noisy. short one fridge door bin, small storage space on fridfe side for overall dimensions.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 23, 2026
Posted by: Dickw54
from Otange city Fla.
[This review was collected as part of a promotion.] I bought th same model; in 2020, (included with new home built). It stopped cooling while on vacation. The house stunk and everything was a mess, nothing salvagable. I wasnt happy but bought one of these again. Im not sure if I happy. It is very noisy and irratating to the point that others have noticed it,
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
ample room for a side by side
on February 22, 2026
Posted by: Beth66
[This review was collected as part of a promotion.] Happy with my purchase. roomy side door storage; miss temperature control for the drawers
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 20, 2026
Posted by: Biglash
from South Holland, Ill
[This review was collected as part of a promotion.] Very happy with this product my last one lasted 18 years so I stuck with the same brand.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Everything works great except for that
on February 19, 2026
Posted by: Mike
from Glendora ca
[This review was collected as part of a promotion.] I like the refrigerator but I didn’t receive food fresh filter for the refrigerator
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet
on February 18, 2026
Posted by: RABv
from Indiana
[This review was collected as part of a promotion.] Was concerned form comments left about the refrigerator being very noisy, this is not the case. It looks really good and we can hear the ice being cycled when storage bin is empty.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com