Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Quiet
on February 18, 2026
Posted by: RABv
from Indiana
[This review was collected as part of a promotion.] Was concerned form comments left about the refrigerator being very noisy, this is not the case. It looks really good and we can hear the ice being cycled when storage bin is empty.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far great fridge. Freezer is small but workable
on February 17, 2026
Posted by: oldw
[This review was collected as part of a promotion.] Downsized to my retirement house so chose a counter depth fridge. Works well, controls are intuitive, the internal LED lighting is great. Only thing I ended up not liking is that the internal ice maker/water and ice bucket take up a lot of freezer space. I probably notice it more as I had a larger side by side plus a stand up freezer at the old house. Easily made adjustments and it's doing the job.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 16, 2026
Posted by: judy
[This review was collected as part of a promotion.] I am very happy with my new refrigerator. However, I need help with keeping the "smudges" off the front of the black doors, the black doors seem to smudge very easily.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great ice maker
on February 15, 2026
Posted by: jbird
[This review was collected as part of a promotion.] We like our new refrigerator especially the size of the ice. However, it is noisier than our last refrigerator which was not expected. And I don't like how the ice and water paddles are not very responsive and operate at a strange pushing angle - hard to tell if you are pushing hard enough or not. Water flow is slow as well. Overall works fine.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Missing shelves and covered butter container
on February 14, 2026
Posted by: Jude
[This review was collected as part of a promotion.] The refrigerator is one fridge shelf short, one freezer shelf short, and does not have the covered butter container on the door. We just replaced an older model (Kenmore made by Whirlpool) which had these features. Had we known they would be missing in this new model, we would have saved these items to use in the new refrigerator, instead of having to but them as accessories.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Has performed well.
on February 14, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] I have had this refrigerator for 6 weeks. I have been very satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 14, 2026
Posted by: Ellie
from Panama City Beach, Florida
[This review was collected as part of a promotion.] I like it so far! Only a month since purchase.Love the smaller ice cubes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Liking it so far
on February 12, 2026
Posted by: Lori
from Roanoke VA
[This review was collected as part of a promotion.] I’ve had this refrigerator only a week. So far I’m pleased. The location of the ice maker in the freezer door, like most other brands, occupies a tremendous amount of space. But I am happy with the side-by-side design other than that.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com