Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
176
4 Stars
133
3 Stars
46
2 Stars
23
1 Star
28
74%of customers recommend this product.
(
149 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Good frig for a small family.
on September 13, 2026
Posted by: Dinges
[This review was collected as part of a promotion.] I really like this refrigerator. Ice maker is great. Inside the shelves are easy to access, bins are very handy and the shelves on the door can store multiple items. Also the finish on the outside of the refrigerator is very nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features with minor drawbacks
on September 12, 2026
Posted by: Miles2024
[This review was collected as part of a promotion.] Very pleased overall. Yes… a few minor issues but I would not give them too much weight.
In door ice maker works well but tends to spill ice when dispensing. Hold your glass high in the door to avoid issues.
Little adjustment of shelves. A little rearranging and this is a minor issue. Be flexible.
Some noise, but not a showstopper.
Overall, I am very pleased with the unit.
In door ice maker works well but tends to spill ice when dispensing. Hold your glass high in the door to avoid issues.
Little adjustment of shelves. A little rearranging and this is a minor issue. Be flexible.
Some noise, but not a showstopper.
Overall, I am very pleased with the unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Upgrade from GE
on August 31, 2026
Posted by: D and T
[This review was collected as part of a promotion.] Absolutely love our new Fridge. The door mounted ice / water dispenser gives us additional freezer space and the separate ice / water is a definite upgrade from our replaced GE. We liked the Whirlpool so much, we ordered a new “garage ready” fridge to replace our other GE.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
First week with our new Fridg.
on August 24, 2026
Posted by: JKrisp
[This review was collected as part of a promotion.] We like the size and appearance. The noise level is low.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy!
on August 23, 2026
Posted by: Aalexander
You will regret buying!
Things I wished I would have known before buying this fridge…
1. It makes 16 small cubes of ice a day. We live in Arizona and have to buy 2 bags of ice a week for a family of 4. It is so frustrating!
2. The water that comes out of the fridge is not cold. Very weird and annoying since it barely makes any ice.
3. Everything in the left side of the fridge will start to
Freeze, so make sure you don’t put your eggs on that side.
We also got the whirlpool oven Mod# WFES5030RZ DO NOT BUY!
We remodeled our entire kitchen and got all new appliance. I was sold on whirlpool being a top brand! Regret the purchases and I see us purchasing new appliances in the future.
Things I wished I would have known before buying this fridge…
1. It makes 16 small cubes of ice a day. We live in Arizona and have to buy 2 bags of ice a week for a family of 4. It is so frustrating!
2. The water that comes out of the fridge is not cold. Very weird and annoying since it barely makes any ice.
3. Everything in the left side of the fridge will start to
Freeze, so make sure you don’t put your eggs on that side.
We also got the whirlpool oven Mod# WFES5030RZ DO NOT BUY!
We remodeled our entire kitchen and got all new appliance. I was sold on whirlpool being a top brand! Regret the purchases and I see us purchasing new appliances in the future.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the multiple concerns that you are experiencing with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24683141.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24683141.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Everything we need
on August 20, 2026
Posted by: Dean C
[This review was collected as part of a promotion.] Great refrigerator - perfect size and efficient. Temperature is just right and ice/chilled water feature is perfect.
Written by a customer while visiting whirlpool.com
Customer Rating
3
A little disappointed
on August 18, 2026
Posted by: sassy40
[This review was collected as part of a promotion.] The visibility is excellent. However, the temperature control is inconsistent. We have the temperature for the refrigerater set at 37 and items freeze on the top shelf. There does not seem to be a problem with the freezer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
what is happening
on August 4, 2026
Posted by: Was a long time buyer
14 months old and these bumps are showing up on the freezer door just under the water/ice dispenser. Being told warranty is 12 months. I've bought Whirlpool products for forever. Guess that changes now. Got this response to my rating. Then contacted them as directed only to be given the run around and told that as with any manufactured product there can be defects and we don't stand behind our product to fix those defects if they are outside the warranty (30 days on aesthetics, 1 year on functional) WHAT? I guess the post was just for show for people to read so they will think Whirlpool is trying to make things right. WRONG
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We are so truly sorry to hear about the trouble you've had with the bumps appearing on your Whirlpool® Refrigerator door. We understand how disappointing it is when a product doesn't meet your expectations, and we want you to know we are here to support you. Your experience matters deeply to us, and we would love the opportunity to look into this further and make things right. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you message us on Facebook or Instagram, please include your contact details and mention Case # 24348020 so we can jump right in to help.
We genuinely look forward to connecting with you and helping you resolve this.
Warmly,
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you message us on Facebook or Instagram, please include your contact details and mention Case # 24348020 so we can jump right in to help.
We genuinely look forward to connecting with you and helping you resolve this.
Warmly,
Marie Q
Written by a customer while visiting whirlpool.com